Account Manager – 6–10 month fixed term contract
About the Role
The Account Manager is responsible for managing and retaining a portfolio of institutional accounts, driving revenue growth through strong relationship management, strategic account planning, and a consultative sales approach. The role requires a deep understanding of customer needs, the ability to use data to inform decisions, and a proactive approach to identifying cross‑selling opportunities across journal and non‑journal products.
Responsibilities
- Manage a portfolio of approximately 100–200 accounts, owning revenue targets and renewal performance
- Develop and execute strategic account plans, setting clear objectives and evolving strategies throughout the year
- Analyze customer usage data and performance trends to monitor account health and address risks proactively
- Lead renewals and renegotiations, ensuring compliance and managing associated documentation
- Identify and drive cross‑selling opportunities aligned to institutional research needs
- Research customer organizations to understand priorities and tailor solutions accordingly
- Build and maintain strong relationships with key stakeholders across client organizations
- Deliver data‑driven negotiations to achieve successful commercial outcomes
- Maintain accurate CRM records and provide regular forecasting updates
- Collaborate with cross‑functional teams including Customer Success, Sales Operations, and Editorial
- Represent the business at relevant industry conferences and events
- Act as a key point of contact for agency partners, maintaining regular communication
Qualifications
- Proven experience managing strategic accounts and consistently hitting sales targets
- Experience in complex, consultative sales environments
- Strong ability to understand institutional research and teaching needs
- Demonstrated success in identifying and converting cross‑selling opportunities
- Excellent written communication skills, particularly via email
- Ability to manage your own book of business independently
- Track record of exceeding revenue targets using a consultative sales approachGrowth mindset with a strong focus on revenue generation
Required Qualifications
- Bachelor’s degree (or equivalent experience)
- Relevant experience in account management or sales
Nice to Have
- Experience using Salesforce or similar CRM systems
- Familiarity with sales methodologies
- Strong and professional LinkedIn presence
Benefits
Wiley provides a comprehensive benefits package designed to support the health and well‑being of all employees, including competitive compensation, professional development opportunities, and a collaborative work environment that promotes continuous learning and internal mobility.
Salary Range: 38,500 GBP to 56,567 GBP.
Equal Opportunity Employer
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
