At a Glance
- Tasks: Support day-to-day facilities management and ensure smooth operations.
- Company: Join a dynamic team at a leading facilities management company.
- Benefits: Competitive salary, training opportunities, and a collaborative work environment.
- Other info: Office-based role in London with excellent career growth potential.
- Why this job: Make a real impact by enhancing workplace efficiency and safety.
- Qualifications: A-levels or equivalent; experience in facilities or corporate settings.
The predicted salary is between 27898 - 34499 £ per year.
We are looking for a customer-focused and detail-oriented Facilities Management Assistant to support our UK operations. This role acts as a key point of contact for colleagues and suppliers, ensuring smooth day-to-day facilities management and administrative support. You will work closely with the Facilities Manager to maintain building compliance, oversee contractors, and support health and safety standards across sites. The role also involves managing purchase orders, invoices, and reporting, alongside supporting office moves and space planning activities.
How You Will Make An Impact
- Act as the primary point of contact via the ServiceNow portal, managing and resolving facilities-related requests (e.g., maintenance, repairs, DSE, room setups)
- Assign and track tasks across the Facilities team, monitor SLAs, and produce monthly performance reports
- Coordinate and manage contractors, including inductions, quoting, supervision, KPI tracking, and contract administration
- Ensure compliance with health & safety standards, including reviewing RAMS and issuing permits to work
- Support office moves, space planning, and maintain space data using iOffice systems
- Assist with new starter setups, inductions, and leaver/transfer processes
- Conduct monthly site inspections, documenting findings and ensuring issues are resolved to completion
- Support post room operations, including courier and delivery management
- Contribute to continuous improvement initiatives to enhance service delivery standards
- Support wider operational tasks as required by the Facilities Management team
Required Qualifications & Experience
- A-levels (or equivalent)
- Experience working in a facilities or corporate environment
- Strong administrative and organisational skills
Skills & Competencies
- Strong numeracy and literacy skills with clear, professional written communication
- Intermediate to advanced MS Office skills (particularly Excel for reporting and analysis)
- Ability to manage multiple priorities and a varied workload
- Strong attention to detail and ability to follow tasks through to completion
- Effective stakeholder management skills with both internal teams and external contractors
- Customer-focused mindset with a collaborative approach
Desirable
- Facilities Management or Health & Safety qualifications (e.g., IOSH or willingness to train)
- NEBOSH or similar certification
- Understanding of commercial processes and contract management
Other Requirements
- willingness to undertake training (e.g., First Aider, Fire Marshal)
- Physically capable of manual tasks such as room setups and office moves
- Ability to maintain confidentiality and discretion
- This role is office-based (London)
Salary Range
27,898 GBP to 34,499 GBP
EEO Statement
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state, or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wiley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wiley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wiley:Your cover letter is your chance to shine! Tell us why you want to work at Wiley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wiley!
How to prepare for a job interview at Wiley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
