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- Tasks: Support the Customer Solutions team with tech strategy, testing, and process design.
- Company: Wiley is a leading research and learning company with over 200 years of experience.
- Benefits: Enjoy competitive pay, remote work options, and a supportive, inclusive environment.
- Why this job: Join a culture that values learning, innovation, and making a real impact in education.
- Qualifications: Bachelor's in STEM or equivalent, with CRM experience and skills in RPA or Power Automate.
- Other info: Opportunity for professional growth and to work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bognor Regis, UK, Oxford, UK or Hoboken, NJ
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
The Customer Solutions Development and Support Specialist will support the Customer Solutions team in creating, maintaining, and delivering the global Customer Service technology strategy. Responsibilities include internal intake management for escalations and requests, requirement cleansing as a SME, and user acceptance testing (UAT). The role also involves process design for efficiency and automation using Salesforce, RPA, or Power Automate. The analyst will develop detailed knowledge of Wiley’s technology solutions and apply this expertise to requests, incidents, reports, dashboards, analytics, and process design.
Key Responsibilities:
- Intake Management: Review work, address concerns, resolve issues, escalate requests, perform analytics, and support deployment and releases.
- User Acceptance Testing: Execute test scripts, validate new technology enhancements, document results, and demonstrate willingness to learn new responsibilities.
- Project/Development Work: Serve as Business Analyst or similar, support strategic initiatives, and design processes within Salesforce or automation tools.
Qualifications:
- Bachelor\’s Degree in STEM or equivalent experience
- Ability to program in RPA platforms or Microsoft Power Automate
- Understanding of systems, data, and logic
- At least 2 years of CRM experience preferred
Additional skills include proficiency with analysis tools like Microsoft Excel, strong communication, organization, and planning skills, attention to detail, and the ability to work independently and in teams. The role requires the ability to meet deadlines and manage multiple tasks.
About Wiley:
Wiley is a leader in research and learning, with over 200 years of experience. We promote continual learning, internal mobility, and a diverse, inclusive workplace. Wiley offers competitive pay, benefits, and a supportive environment that values courage, innovation, and professional growth.
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Customer Solutions Development and Support Specialist employer: Wiley
Contact Detail:
Wiley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Development and Support Specialist
✨Tip Number 1
Familiarise yourself with Salesforce and automation tools like RPA and Power Automate. Understanding these technologies will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your user acceptance testing (UAT) skills. Being able to demonstrate your knowledge of executing test scripts and validating technology enhancements can set you apart from other candidates.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data analysis tools, especially Microsoft Excel, in previous roles. We love seeing candidates who can turn data into actionable insights.
✨Tip Number 4
Highlight your experience in CRM systems and any relevant projects where you've acted as a Business Analyst. This will demonstrate your ability to manage intake processes and support strategic initiatives effectively.
We think you need these skills to ace Customer Solutions Development and Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer solutions, CRM systems, and any technical skills related to RPA or Microsoft Power Automate. Use keywords from the job description to align your qualifications with what Wiley is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for learning and how your background aligns with Wiley's mission. Mention specific experiences that demonstrate your ability to manage escalations, perform user acceptance testing, and design efficient processes.
Showcase Your Technical Skills: If you have experience with Salesforce, RPA platforms, or data analysis tools like Microsoft Excel, be sure to include this in your application. Provide examples of how you've used these tools in past roles to support customer solutions or improve processes.
Highlight Soft Skills: Wiley values strong communication, organisation, and planning skills. In your application, provide examples of how you've successfully worked independently and as part of a team, managed multiple tasks, and met deadlines in previous positions.
How to prepare for a job interview at Wiley
✨Know Your Tech
Familiarise yourself with the technology solutions mentioned in the job description, especially Salesforce, RPA, and Power Automate. Be prepared to discuss how you've used similar tools in past roles or projects.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your analytical abilities, particularly in CRM systems and data management. Highlight any experience you have with analytics tools like Microsoft Excel to show your proficiency.
✨Emphasise Teamwork and Communication
Since the role involves working both independently and as part of a team, be ready to share experiences where you successfully collaborated with others. Strong communication skills are key, so practice articulating your thoughts clearly.
✨Demonstrate Your Willingness to Learn
The company values individuals who are eager to learn. Be prepared to discuss how you've approached learning new technologies or processes in the past, and express your enthusiasm for continuous improvement.
