At a Glance
- Tasks: Process customer orders, handle queries, and maintain accurate accounts.
- Company: Join Wiley, a leader in research and learning with a mission to unlock human potential.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Other info: Wiley promotes diversity and offers reasonable accommodations for applicants with disabilities.
- Why this job: Be part of a dynamic team that values your unique experiences and perspectives.
- Qualifications: Organised and confident individuals; prior experience is a plus but not essential.
The predicted salary is between 23751 - 27117 £ per year.
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
The Wiley location in Bognor Regis is home to our award-winning European Distribution Centre (EDC) and holds approximately 7 million books which are delivered across the EMEA region (Europe, Middle East and Africa). Servicing individual consumer orders from our websites to internet bookstores and high street shops, we aim to turn any requests around in a 72-hour period from order through to delivery.
Our Customer Service team are now recruiting for a Customer Service Advisor within their busy department which has a proven track record of providing excellent customer service. As part of the Customer Service team, you will have a wide range of daily activities. The role will require you to process various types of orders as well as raising credits, dealing with queries and ensuring accounts are created and remain updated, whilst working in a timely manner to meet the required Service Level Agreements.
Key Responsibilities
- Processing customer orders, pro-formas, quotations, credits and cancellations.
- Checking customer accounts are accurate against the orders received and processed to agreed deadlines.
- Liaising with our outsource partners on training areas, giving feedback.
- Responding to customer queries via various methods of communication i.e. email, telephone and post.
- Creating and amending customer accounts to current policy guidelines.
- Maintaining internal and cross business communication ensuring all parties are kept up to date and informed of any issues, areas of concern and identifying and minimising potential problems, seeking assistance where required.
- Any other general administration duties as requested by the manager.
Qualifications
- Must be a well-organised, confident, polite individual who is looking for a rewarding career in customer services.
- Prior experience in customer service and ideally experience in working in an office environment, however this is not essential as full training will be provided.
- Must be comfortable working with various systems, especially Microsoft Office and be adaptable to any new systems introduced.
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
Salary Range: 23,751 GBP to 27,117 GBP
Customer Service Advisor in Bognor Regis employer: Wiley
Wiley is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Market Insights Lead role within its Clinical Outcomes Assessment Solutions team. Employees benefit from comprehensive professional development opportunities, a commitment to leveraging cutting-edge AI technologies, and the chance to make impactful contributions in a dynamic environment that values evidence-based decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bognor Regis
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiley and its mission. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will not only boost your confidence but also show the interviewer that you're ready for the role.
✨Tip Number 3
Be yourself! Wiley values diversity and individuality, so don’t be afraid to let your personality shine through. Share your unique experiences and perspectives during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Wiley team.
We think you need these skills to ace Customer Service Advisor in Bognor Regis
Some tips for your application 🫡
Be Yourself:We want to know the real you! Don’t be afraid to showcase your personality and experiences in your application. It’s your chance to stand out and show us what makes you unique.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight relevant skills and experiences that align with our mission of unlocking human potential and providing excellent customer service.
Show Your Passion:Let your enthusiasm for learning and helping others shine through. We love candidates who are excited about making a difference and contributing to our team’s success!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Wiley
✨Know the Company
Before your interview, take some time to research Wiley and their mission. Understand their commitment to unlocking human potential and how they empower knowledge seekers. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. Be ready to discuss how you can bring that same dedication to the Customer Service Advisor role.
✨Practice Communication
Since the role involves responding to queries via various methods, practice clear and concise communication. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and handle questions. This will help you feel more confident during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
