At a Glance
- Tasks: Support the contracts team by managing communication and ensuring smooth contract processes.
- Company: Join a leading company that values diversity and innovation.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on collaboration and learning.
- Why this job: Be the go-to person for contracts and make a real difference in customer support.
- Qualifications: High school diploma and experience in clerical tasks or customer service.
The predicted salary is between 25353 - 31384 € per year.
About the Role
The Contracts Assistant (U2) plays a critical operational support role within the Research Sales Contracts team, serving as the first point of contact for the Sales & Solutions business teams, other internal stakeholders, and customers. This role supports the effective day‑to‑day operation of the contracts function by managing shared communication channels, overseeing key contract lifecycle steps in the Contracts Lifecycle Management (CLM) system, and ensuring data completeness and workflow compliance. The position requires patience, good communication skills, the ability to keep track and respond quickly through multiple channels, strong attention to detail, and independent management of routine support tasks.
Job Responsibilities
- Internal Support: Act as main point of contact for internal queries. Respond internally on guidance for standard workflow. Raise or re‑route requests actionable by other team members following the department guidelines.
- Customer Support: Initial point of contact for customer queries, acknowledge promptly and route such queries following the department guidelines. Liaise directly with customers to ensure licenses are returned in correct order and to correct locations; actively encourage customers to use digital signatures and to submit completed digital licenses.
- Contracts lifecycle, archiving, and search: Ensure that completed contractual documents are stored in the designated archive (CLM or Shared Drive). Assist the Contracts’ colleagues or Sales teams in locating or processing contractual documents. Support Data and reporting functions in Contracts system. Receive partially signed documents routed to the Contract’s Special Inbox, track, and process them for countersignature, and return them to the customer. Verify the Fully Signed Records for compliance and liaise with the Sales team until any issue is solved.
Required Qualifications
- High‑school diploma.
- Experience in a similar role, working with clerical tasks, or customer service.
- Understanding of file administration and customer support.
- Ability to use technology to communicate efficiently and effectively (e‑mail, chat platforms or software).
- Competence in using software (e.g., Word, Excel, PDF).
- Demonstrates completeness and attention to detail.
- Follows up in an efficient manner.
- Demonstrates active listening by conveying an accurate understanding of others’ messages.
- Develops and maintains collaborative working relationships with peers, colleagues, management, and others.
- Deals effectively with setbacks/mistakes and learns from each new experience.
- Good writing and verbal skills to communicate efficiently and effectively using business etiquette.
Preferred Qualifications
- Contacts administration or paralegal studies.
- Experience reviewing or filing contracts.
- Basic understanding of principles and structure of contracts and/or compliance.
- Salesforce knowledge.
- Experience with electronic contracts storage.
- Writes clear, well‑organized reports and memos using appropriate style, grammar and tones.
- Processes paperwork and other information in a timely manner.
- Bilingual in any foreign language.
Salary Range: 25,353 GBP to 31,384 GBP
Contracts Assistant employer: Wiley
Wiley is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for a Contracts Assistant to thrive. With a focus on employee growth and development, the company offers ample opportunities for professional advancement while fostering a flexible remote work environment that promotes work-life balance. Employees benefit from a commitment to diversity and inclusion, ensuring that every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Contracts Assistant role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what employers love to see.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Contracts Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:Since the Contracts Assistant role is all about communication, make sure your application reflects your ability to convey information clearly. Use concise language and a friendly tone to demonstrate your writing skills.
Highlight Your Attention to Detail:This role requires a keen eye for detail, so don’t shy away from showcasing your organisational skills. Mention any experience you have with managing documents or ensuring compliance in your previous roles.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the posting, like 'contracts lifecycle' and 'customer support', to show that you understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Wiley
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Contracts Assistant role. Familiarise yourself with the key responsibilities and required qualifications mentioned in the job description. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your verbal and written skills during the interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in previous roles, especially in customer service or team settings.
✨Highlight Your Attention to Detail
Attention to detail is crucial for a Contracts Assistant. During the interview, share specific instances where your attention to detail made a difference in your work. Whether it was catching an error in a document or ensuring compliance with guidelines, these examples will showcase your ability to manage tasks accurately.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use (like the CLM system), and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
