Wiley is hiring an Associate Advisor to join our Customer Service team in Bognor Regis. This Tier 2 role handles complex enquiries, escalations, and works across systems to deliver positive customer outcomes.
You’ll collaborate with offshore teams, support orders and invoicing, and use AI tools and automation to drive efficiency and service quality while building strong relationships with customers, sales, and partners.
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Tier 2 Customer Service Advisor: Escalations & Solutions in Bognor Regis employer: Wiley
Wiley is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the UK. As a Lead AI Scientist, you will have access to cutting-edge resources and opportunities for professional growth, while contributing to impactful projects in the pharma and materials sectors. With a commitment to employee development and a supportive environment, Wiley stands out as a place where your expertise can truly make a difference.
