Wiley is hiring an Associate Advisor to join the Customer Service team in Bognor Regis. You will handle Tier 2 escalations, coordinate with offshore teams, and manage orders, credits, quotations, and inquiries.
The role emphasizes using AI tools and automation to maintain high service standards and fast problem resolution. You’ll thrive in a fast-paced environment, building strong cross-team relationships and delivering excellent customer outcomes.
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AI-Enabled Tier 2 Customer Service & Escalations in Bognor Regis employer: Wiley
Wiley is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the UK. As a Lead AI Scientist, you will have access to cutting-edge resources and opportunities for professional growth, while contributing to impactful projects in the pharma and materials sectors. With a commitment to employee development and a supportive environment, Wiley stands out as a place where your expertise can truly make a difference.
