At a Glance
- Tasks: Join our team as a Customer Service Advisor, processing orders and handling queries.
- Company: Wiley is a global leader in research and learning, empowering knowledge seekers for over 200 years.
- Benefits: Enjoy perks like meeting-free Fridays, competitive pay, and opportunities for professional development.
- Other info: Full training provided, and we value diverse backgrounds and perspectives.
- Why this job: Be part of a supportive culture that values innovation and personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
The predicted salary is between 28800 - 43200 £ per year.
Job location: Bognor Regis, UK
Company: Wiley
About the role:
The Wiley location in Bognor Regis is home to our award winning European Distribution Centre (EDC), and holds approximately 7 million books which are delivered across the EMEA region (Europe, Middle East and Africa). Servicing individual consumer orders from our websites to internet bookstores and high street shops we aim to turn any requests around in a 72 hour period from order through to delivery.
Customer Service Books (Knowledge & Learning), Inventory Management, Facilities, Human Resources, Enterprise Applications and ERP delivery teams are all located in the Bognor office location as well as the Distribution team who are based within our busy Distribution Centre.
Our Customer Service team are now recruiting for a Customer Service Advisor within their busy department which has a proven track record of providing excellent customer service. As part of the Customer Service team, you will have a wide-range of daily activities. The role will require you to process various types of orders as well as raising credits, dealing with queries and ensuring accounts are created and remain updated, whilst working in a timely manner to meet the required Service Level Agreements.
How you will make an impact:
Desired Skills:
Experience in customer service and ideally experience in working in an office environment, however this is not essential as full training will be provided.
About Wiley:
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.
When applying, please attach your resume/CV to be considered.
#LI-RG1
Associate Advisor in Bognor Regis employer: Wiley
Wiley's Bognor Regis location is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With a commitment to continuous learning, innovative practices, and competitive benefits, employees enjoy a supportive environment where they can thrive in their careers while contributing to meaningful customer service initiatives. The unique advantage of working at our award-winning European Distribution Centre lies in the collaborative atmosphere and the opportunity to be part of a global leader in research and learning.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Advisor in Bognor Regis
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wiley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wiley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Associate Advisor in Bognor Regis
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wiley:Your cover letter is your chance to shine! Tell us why you want to work at Wiley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wiley!
How to prepare for a job interview at Wiley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
