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- Tasks: Join our team as a Customer Service Advisor, processing orders and handling queries.
- Company: Wiley is a global leader in research and learning, empowering knowledge seekers for over 200 years.
- Benefits: Enjoy perks like meeting-free Fridays, competitive pay, and opportunities for professional development.
- Why this job: Be part of a supportive culture that values innovation and personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Full training provided, and we value diverse backgrounds and perspectives.
The predicted salary is between 28800 - 43200 £ per year.
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The Wiley location in Bognor Regis is home to our award-winning European Distribution Centre (EDC), holding approximately 7 million books delivered across the EMEA region (Europe, Middle East, and Africa). We service individual consumer orders from our websites, internet bookstores, and high street shops, aiming to process requests within 72 hours from order to delivery.
Our teams based in Bognor include Customer Service Books (Knowledge & Learning), Inventory Management, Facilities, Human Resources, Enterprise Applications, ERP delivery, and Distribution.
We are recruiting for a Customer Service Advisor in our busy department, known for excellent customer service. You will process various orders, raise credits, handle queries, and maintain updated accounts, all while meeting Service Level Agreements.
How you will make an impact:
- Processing customer orders, pro-formas, quotations, credits, and cancellations.
- Verifying customer accounts against received orders and processing to deadlines.
- Liaising with outsource partners for training and providing feedback.
- Responding to customer queries via email, telephone, and post.
- Creating and updating customer accounts according to policy guidelines.
- Maintaining internal and cross-departmental communication to update and inform relevant parties, and identifying potential issues.
- Performing general administrative duties as assigned by the manager.
Desired Skills:
- Experience as an organized, confident, polite individual seeking a rewarding career in customer service.
Experience in customer service and office environments is preferred but not essential, as full training will be provided.
- Experience working with various systems, especially Microsoft Office, and adaptable to new systems.
About Wiley:
Wiley is a leader in research and learning, committed to innovation and empowering knowledge seekers worldwide. With over 200 years of experience, we support personal, educational, and professional growth, breaking down barriers for discovery and development.
Our workplace promotes continuous learning and internal mobility. We value courageous teammates, innovation, and employee well-being, offering initiatives like meeting-free Fridays for focused work and professional development.
We ensure fair, transparent pay and competitive benefits. The salary range provided is an estimate based on the role\’s location and qualifications, with the final offer depending on various factors.
When applying, please attach your resume/CV for consideration.
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Associate Advisor employer: Wiley
Contact Detail:
Wiley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Advisor
✨Tip Number 1
Familiarise yourself with Wiley's values and mission. Understanding their commitment to innovation and customer service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves handling queries and processing orders, being able to demonstrate your ability to manage customer interactions effectively will set you apart from other candidates.
✨Tip Number 3
Get comfortable with Microsoft Office and any relevant systems. As the job requires working with various software, showing that you are tech-savvy and adaptable will make you a more attractive candidate.
✨Tip Number 4
Prepare for potential situational questions in the interview. Think of examples from your past experiences where you successfully resolved customer issues or improved processes, as this will demonstrate your problem-solving skills.
We think you need these skills to ace Associate Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Associate Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to handle queries.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of your customer service experience and how you can contribute to Wiley's commitment to excellent service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wiley
✨Know the Company
Before your interview, take some time to research Wiley and its values. Understanding their commitment to innovation and employee well-being will help you align your answers with what they value in a candidate.
✨Demonstrate Customer Service Skills
Since the role is focused on customer service, be prepared to share specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to remain calm and polite under pressure.
✨Familiarise Yourself with Relevant Systems
Although full training will be provided, having a basic understanding of Microsoft Office and any other relevant systems can give you an edge. Mention any experience you have with similar software during the interview.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or growth opportunities within the company to show your genuine interest in the role.
