Facilities Assistant

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

We are looking for a customer-focused and detail-oriented Facilities Management Assistant to support our UK operations. This role acts as a key point of contact for colleagues and suppliers, ensuring smooth day-to-day facilities management and administrative support. You will work closely with the Facilities Manager to maintain building compliance, oversee contractors, and support health and safety standards across sites. The role also involves managing purchase orders, invoices, and reporting, alongside supporting office moves and space planning activities.

How you will make an impact:

• Act as the primary point of contact via the ServiceNow portal, managing and resolving facilities-related requests (e.g., maintenance, repairs, DSE, room setups)
• Assign and track tasks across the Facilities team, monitor SLAs, and produce monthly performance reports
• Coordinate and manage contractors, including inductions, quoting, supervision, KPI tracking, and contract administration
• Ensure compliance with health & safety standards, including reviewing RAMS and issuing permits to work
• Support office moves, space planning, and maintain space data using iOffice systems
• Assist with new starter setups, inductions, and leaver/transfer processes
• Conduct monthly site inspections, documenting findings and ensuring issues are resolved to completion
• Support post room operations, including courier and delivery management
• Contribute to continuous improvement initiatives to enhance service delivery standards
• Support wider operational tasks as required by the Facilities Management team

What we look for:

Required Qualifications & Experience:

• A-levels (or equivalent)
• Experience working in a facilities or corporate environment
• Strong administrative and organisational skills

Skills & Competencies:

• Strong numeracy and literacy skills with clear, professional written communication
• Intermediate to advanced MS Office skills (particularly Excel for reporting and analysis)
• Ability to manage multiple priorities and a varied workload
• Strong attention to detail and ability to follow tasks through to completion
• Effective stakeholder management skills with both internal teams and external contractors
• Customer-focused mindset with a collaborative approach

Desirable:

• Facilities Management or Health & Safety qualifications (e.g., IOSH or willingness to train)
• NEBOSH or similar certification
• Understanding of commercial processes and contract management

Other Requirements:

• Willingness to undertake training (e.g., First Aider, Fire Marshal)
• Physically capable of manual tasks such as room setups and office moves
• Ability to maintain confidentiality and discretion
• This role is office-based (London)

We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programming we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range: 27,898 GBP to 34,499 GBP