Delivery Traffic Manager

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Delivery Traffic Manager sits within the Customer Delivery – Audience Solutions function and reports to the Senior Director, Delivery. The role owns the flow of work through the Delivery team, scheduling and routing projects across advertising, society partnerships, events, science content projects, and health and IME projects. Acting as the central coordination point, the Delivery Traffic Manager monitors team workload and capacity, assigns work to the right resource, and keeps projects moving to deadline. The role escalates delayed marketing campaigns, helps build contingency plans when campaign KPIs are off track, and gives the leadership team clear visibility of capacity and delivery risk. The Delivery Traffic Manager works closely with Advertising Operations, Delivery, and Marketing teams; with the Events, Science Content, and IME project managers responsible for delivering those items; and with campaign managers and third-party email coding suppliers. Working collaboratively across these teams, the role helps achieve strategic objectives and drive team success through comprehensive operations management, technology leadership, and process optimisation across all campaign functions.

Job Responsibilities:

• Manage the intake, scheduling, and routing of work through the Delivery team across advertising, society partnerships, events, science content projects, and health and IME projects.
• Monitor team workload and capacity, allocate work to the appropriate resource, and balance competing priorities and deadlines across concurrent projects.
• Maintain a clear, up-to-date view of project status, timelines, and dependencies, and act as the central point of contact for work in progress.
• Identify bottlenecks and at-risk timelines early; escalate delayed marketing campaigns to the Senior Director, Delivery and relevant stakeholders with context and options.
• Monitor campaigns against agreed KPIs and help develop and coordinate contingency plans when performance or delivery is off track.
• Establish and maintain traffic and resource management processes, intake forms, and reporting that improve workflow efficiency and forecasting.

Required Qualifications:

• Experience as a Traffic Manager, resource manager, or project/workflow coordinator in an agency, studio, in-house creative, or marketing delivery environment.
• Proven ability to manage capacity and schedule work across multiple teams and concurrent projects under competing deadlines.
• Strong organisational and prioritisation skills, with a structured approach to intake, allocation, and tracking.
• Confident monitoring projects against deadlines and KPIs, identifying risk early, and driving issues to resolution.
• Clear, credible written and verbal communication – able to coordinate across teams, escalate effectively, and brief senior stakeholders.
• Familiarity with project, traffic, or resource-management tools (e.g. Asana, Workfront, Monday.com, or equivalent).

Preferred Qualifications:

• Experience working in an agency environment.
• Traffic or resource management experience in a B2B publishing or media environment.
• Exposure to advertising operations, society partnerships, events, or scientific/medical (IME) content delivery.
• Experience building or improving traffic, intake, and capacity-planning processes from the ground up.
• Familiarity with campaign performance metrics and contingency planning.

We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programming we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.