COA Product and Delivery Manager

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About the Role:

We are looking for a COA Product and Delivery Manager to lead instrument stewardship, onboarding, and operational delivery across Wiley's Clinical Outcome Assessment (COA) portfolio. The role exists to make sure that every instrument we work with is supported with the rigor it deserves, that it reaches the researchers and trial sponsors who need it, and that the rights and intentions of the original authors and societies are honored throughout. The role works closely with our strategic delivery partner on translation, electronic migration, and certificate management, with our Scientific Affairs team on instrument lifecycle and integrity, with Legal on rights questions, and with the product team on platform requirements. It reports to the Senior Director, Clinical Outcome Assessments.

Job Responsibilities

• Maintain a clear and accurate picture of rights status across the COA portfolio, working with partners and Legal to resolve any ambiguity in collaboration with the original authors or societies.
• Identify instruments where there is genuine clinical demand and work with Scientific Affairs and partners to support broader adoption in line with the original authors' intentions.
• Coordinate instrument onboarding with our strategic delivery partner and manage post-sale workflows including translation delivery, certificate management, and librarian coordination, ensuring quality at every step.
• Work alongside Scientific Affairs and partners on instrument lifecycle questions, including translations, electronic versions, and updates, always with the aim of preserving the scientific integrity of the original instrument.
• Provide a clear feedback channel for partners and authors on how their instruments are being used, where they are gaining adoption, and any questions or concerns raised by users.
• Provide intellectual property and operational input into platform product development, ensuring partner expectations and instrument integrity are reflected in build decisions.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years in intellectual property stewardship, rights administration, product delivery, or operational coordination, ideally in publishing, life sciences, or clinical research.
• Direct experience working with copyright and licensed scientific content, with a clear understanding of authors' and rights-holders' interests.
• Demonstrated ability to manage complex multi-party coordination across internal and external teams.
• Strong attention to detail and organizational skills.
• Ability to manage multiple parallel workflows across instrument onboarding, delivery, and partner engagement.
• Collaborative approach to working with delivery partners, legal, scientific, product, and commercial teams.

Preferred Qualifications

• Degree in life sciences, information science, or publishing-related field.
• Experience in medical or scientific publishing.
• Familiarity with clinical trial processes or pharmaceutical industry workflows.
• Experience with translation management or multilingual content delivery, particularly where translation quality affects scientific validity.
• Working knowledge of Clinical Outcome Assessment (COA) instruments and the role of medical societies and clinical authors in their development.
• Experience with content management systems, rights management platforms, or digital asset management tools.
• Additional languages an advantage given the multilingual nature of COA delivery.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programming we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range: 44,800 GBP to 64,133 GBP