At a Glance
- Tasks: Lead instrument stewardship and operational delivery for clinical assessments.
- Company: Join Wiley, a leader in science and education innovation.
- Benefits: Enjoy competitive pay, flexible work hours, and professional growth opportunities.
- Other info: Dynamic workplace promoting learning, community, and career advancement.
- Why this job: Make a real impact in science while collaborating with diverse teams.
- Qualifications: Bachelor's degree and 3+ years in rights administration or product delivery.
The predicted salary is between 44800 - 64133 € per year.
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role:
We are looking for a COA Product and Delivery Manager to lead instrument stewardship, onboarding, and operational delivery across Wiley's Clinical Outcome Assessment (COA) portfolio. The role exists to make sure that every instrument we work with is supported with the rigor it deserves, that it reaches the researchers and trial sponsors who need it, and that the rights and intentions of the original authors and societies are honored throughout. The role works closely with our strategic delivery partner on translation, electronic migration, and certificate management, with our Scientific Affairs team on instrument lifecycle and integrity, with Legal on rights questions, and with the product team on platform requirements. It reports to the Senior Director, Clinical Outcome Assessments.
Job Responsibilities
- Maintain a clear and accurate picture of rights status across the COA portfolio, working with partners and Legal to resolve any ambiguity in collaboration with the original authors or societies.
- Identify instruments where there is genuine clinical demand and work with Scientific Affairs and partners to support broader adoption in line with the original authors' intentions.
- Coordinate instrument onboarding with our strategic delivery partner and manage post-sale workflows including translation delivery, certificate management, and librarian coordination, ensuring quality at every step.
- Work alongside Scientific Affairs and partners on instrument lifecycle questions, including translations, electronic versions, and updates, always with the aim of preserving the scientific integrity of the original instrument.
- Provide a clear feedback channel for partners and authors on how their instruments are being used, where they are gaining adoption, and any questions or concerns raised by users.
- Provide intellectual property and operational input into platform product development, ensuring partner expectations and instrument integrity are reflected in build decisions.
Required Qualifications
- Bachelor's degree or equivalent professional experience.
- 3+ years in intellectual property stewardship, rights administration, product delivery, or operational coordination, ideally in publishing, life sciences, or clinical research.
- Direct experience working with copyright and licensed scientific content, with a clear understanding of authors' and rights-holders' interests.
- Demonstrated ability to manage complex multi-party coordination across internal and external teams.
- Strong attention to detail and organizational skills.
- Ability to manage multiple parallel workflows across instrument onboarding, delivery, and partner engagement.
- Collaborative approach to working with delivery partners, legal, scientific, product, and commercial teams.
Preferred Qualifications
- Degree in life sciences, information science, or publishing-related field.
- Experience in medical or scientific publishing.
- Familiarity with clinical trial processes or pharmaceutical industry workflows.
- Experience with translation management or multilingual content delivery, particularly where translation quality affects scientific validity.
- Working knowledge of Clinical Outcome Assessment (COA) instruments and the role of medical societies and clinical authors in their development.
- Experience with content management systems, rights management platforms, or digital asset management tools.
- Additional languages an advantage given the multilingual nature of COA delivery.
We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programming we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.
Salary Range: 44,800 GBP to 64,133 GBP
COA Product and Delivery Manager in London employer: Wiley Global Technology
Wiley is an exceptional employer that champions bold ideas and diverse perspectives, fostering a culture where your curiosity drives progress and your contributions shape innovation. Located in the vibrant Fitzroy Square, London, we offer a supportive work environment with a strong emphasis on employee growth, including meeting-free Friday afternoons for focused work and professional development opportunities. Our commitment to fair compensation, comprehensive benefits, and a collaborative atmosphere makes Wiley a rewarding place to advance your career while making a meaningful impact in science and learning.
StudySmarter Expert Advice🤫
We think this is how you could land COA Product and Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially around innovation and impact, so you can show how you align with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in intellectual property stewardship and operational coordination makes you the perfect fit for the COA Product and Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace COA Product and Delivery Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how your curiosity and ambition align with our mission to transform knowledge into impact.
Tailor Your CV:Make sure your CV is tailored to the COA Product and Delivery Manager role. Highlight your experience in intellectual property stewardship and operational coordination, as these are key to what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate strong attention to detail, so make sure your writing is organised and easy to follow. This will show us you can manage complex workflows effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Wiley Global Technology
✨Know Your Stuff
Make sure you understand the Clinical Outcome Assessment (COA) instruments and their significance. Brush up on the latest trends in life sciences and publishing, as well as any relevant legal aspects regarding intellectual property. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Coordination Skills
Since this role involves managing complex multi-party coordination, prepare examples from your past experiences where you've successfully navigated similar challenges. Highlight your organisational skills and how you ensured quality and integrity throughout the process.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the team dynamics, the specific challenges they face in COA delivery, or how they measure success in this role. Engaging with the interviewers shows your enthusiasm and helps you assess if the company culture aligns with your values.
✨Demonstrate Collaboration
This position requires a collaborative approach, so be ready to discuss how you've worked effectively with various teams in the past. Share specific instances where you’ve partnered with legal, scientific, or product teams to achieve a common goal, emphasising your ability to foster strong working relationships.
