Retail and Customer Services Supervisor - Devon

Responsible to: Visitor Services and Administration Manager

Overall responsibility will involve ensuring visitors to the park have an excellent experience throughout the customer journey. With the support of the Visitor Services and Administration Manager, you will be responsible for the day‑to‑day running of the shop. You will be working the shop floor, leading your team by example and motivating the team. You will need to have passion and a genuine enthusiasm for retail, coupled with excellent customer service skills. Leading membership sales, upselling and gift aid conversation, and motivating the team to do the same. To be part of a team responsible for planning park events throughout the year, co‑ordinating the delivery of these events for visitors and members. This will involve working with the marketing and social media team to promote these events.

Skills, Knowledge and Experience

• Strong retail experience including the supervision of other staff.
• The ability to keep accurate and detailed records of shop performance.
• A flexible approach to your work, encouraging similar behaviours from the team.
• Ability to plan effective working rotas that maximise optimum staff coverage whilst remaining budget conscious.
• Confident in handling cash, credit card payments and gift aid.
• Excellent organisational and delegation skills.
• Be driven and passionate about working to and exceeding targets, encouraging your team to have the same drive and enthusiasm.
• Excellent communication skills and the ability to develop and motivate the team.
• The ability to forward plan and think strategically, demonstrating a strong can‑do attitude.
• To be able to confidently upsell and to convert visitors into new members and existing members into higher level members.
• To actively support all departments including membership, fundraising, marketing and social media team, to help achieve targets and to deliver an unbeatable customer experience.
• The confidence to carry out tasks independently and work alone, whilst also having the ability to work productively and successfully with a team.
• A genuine love of British wildlife and a belief in Wildwood’s Mission.

Other considerations

The post is advertised as full time and will require significant weekend and bank holiday working. No person shall be treated less favourably than another on the grounds of sex, sexual orientation, marital status, race, ethic or national origin, religion, colour, age or disability. As an equal opportunities employer, applicants for staff vacancies shall be shortlisted for interview and appointed purely on the grounds of their suitability for the post as laid out in the advertised job description. Wildwood operates a no smoking policy in the park and in its offices.

The full‑time salary for the Retail and Customer Service Supervisor is £24,232. Core working hours are 9.00am – 5.00pm with an unpaid half an hour for lunch. This post is advertised as 37.5 hours per week over 5 days. The job will involve weekend working, some overtime and evening work as part of your normal duties. The holiday allowance is 30 days a year, this includes statutory holidays. Appointments are subject to confirmation after a six‑month probation period. Wildwood offers access to a stakeholder pension, details of which will be supplied on confirmation in post.

Procedure for applicants

Application is by CV and must contain the following information: Name, address, contact phone numbers, personal statement, employment history, educational history and two referees. Applications will not normally be acknowledged, and you should consider yourself unsuccessful if you have not had a response within four weeks of submission. Applications should be sent to Julie Lyness via the email jobs@wildwoodtrust.org, or alternatively can be posted to Wildwood Devon, Escot Park, Ottery St Mary, Devon, EX11 1LU.

Interview & Selection Procedure

Interviews will be held at Wildwood Devon offices Escot Park, Ottery St Mary, by arrangement.