At a Glance
- Tasks: Ensure guest safety and satisfaction during night shifts at our stunning WildLand property.
- Company: Join the WildLand team, dedicated to creating memorable experiences in nature.
- Benefits: Enjoy competitive pay, private medical insurance, gym membership, and more.
- Other info: Exciting opportunity for growth in a dynamic hospitality environment.
- Why this job: Be part of a passionate team making a difference in beautiful Sutherland.
- Qualifications: Strong communication skills and a calm approach under pressure are essential.
The predicted salary is between 22000 - 26000 € per year.
WildLand Sutherland sits on the elemental North coast of Scotland, offering our guests the opportunity to immerse themselves in the natural rhythms of the countryside that surrounds us. Hope Lodge is a long‑awaited new property opening early next year and the role will see you taking responsibility for the safety and security of the overnight operation, along with acting as the first point of contact for any guest concerns in this time.
The role will see you patrolling the property, ensuring health and safety adherence and delivering an exceptional guest experience in all guest interactions.
Key Responsibilities- Respond promptly and professionally to guest enquiries, concerns, or emergencies.
- Provide courteous and efficient customer service, demonstrating a professional and reassuring presence for guests throughout the night.
- Ensure a peaceful overnight environment by preventing disturbances and addressing any noise complaints or behavioural issues discreetly and effectively.
- Conduct basic site upkeep, ensuring external areas remain tidy and free from obstructions to maintain the overall presentation and safety of the property.
- Prepare a comprehensive handover report at the end of each shift, documenting any guest complaints, incidents, or maintenance concerns for the day team to address.
- Maintain the security of buildings and grounds by conducting regular patrols of the property to ensure all areas are secure and access is restricted to authorised guests only.
- Act as the first point of contact for emergency situations during the night, responding appropriately to fire alarms, medical incidents, or security breaches.
- Assist venue staff at the close of evening operations, ensuring guests and staff vacate non‑residential areas promptly and safely.
- Maintain walkways and footpaths during adverse weather conditions to minimise the risk of slips and falls.
- Supervise and take full accountability for any overnight contractors, ensuring compliance with safety protocols and site regulations.
- Respond to first aid incidents as required, offering assistance and contacting emergency services when necessary.
We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200‑year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.
Who You AreYou will be a warm and approachable candidate, used to thinking clearly under pressure and always maintaining a calm and professional manner. You will be a confident communicator with both guests and staff alike, and have a can‑do approach to solving problems.
Our OfferThis position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:
- Private Medical Insurance
- Health Cash Plan
- Life Assurance
- Income Protection Insurance
- Critical Illness Insurance
- Cycle to Work Scheme
- Highlife Gym Membership (after qualifying period)
- Online Clothing Discount
Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.
Team: Hospitality
Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.
Hours: 40 hours per week; permanent; full time
Night Porter- WildLand Sutherland employer: WildLand
WildLand Sutherland is an exceptional employer that fosters a supportive and inclusive work culture, where every team member plays a vital role in creating memorable experiences for our guests. With competitive pay, comprehensive benefits including private medical insurance and a cycle to work scheme, and opportunities for personal growth within a dynamic team, you will find meaningful and rewarding employment in the stunning natural surroundings of Scotland's north coast. Join us to make a positive impact while enjoying the beauty of the outdoors.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter- WildLand Sutherland
✨Tip Number 1
Get to know the company culture! Before your interview, dive into WildLand's values and mission. This way, you can show how your vibe aligns with their vision of putting people first and creating a warm atmosphere for guests.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll need to be calm and professional under pressure. Role-play common guest scenarios with a friend to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully dealt with guest concerns or emergencies. This will demonstrate your can-do attitude and reassure them that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the WildLand team and being part of something special in the beautiful north of Scotland.
We think you need these skills to ace Night Porter- WildLand Sutherland
Some tips for your application 🫡
Show Your Passion for Nature:When writing your application, let your love for the great outdoors shine through! We want to see how you connect with nature and how that passion can enhance our guests' experiences at WildLand Sutherland.
Highlight Your Customer Service Skills:As a Night Porter, you'll be the first point of contact for our guests. Make sure to emphasise any previous experience in customer service, especially in high-pressure situations. We’re looking for someone who can keep calm and provide a reassuring presence!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the role. Remember, we want to know how you can contribute to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at WildLand Sutherland.
How to prepare for a job interview at WildLand
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Porter at WildLand Sutherland. Familiarise yourself with the key tasks like guest interactions, safety protocols, and site upkeep. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for guests during the night. Prepare examples from your past experiences where you've provided exceptional customer service or handled difficult situations calmly. This will highlight your ability to maintain a professional presence under pressure.
✨Demonstrate Team Spirit
WildLand values teamwork, so be ready to discuss how you work well with others. Share instances where you've collaborated effectively with colleagues or contributed to a positive team environment. This will show that you align with their vision of putting people first.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as noise complaints or emergencies. Think through potential scenarios and your responses in advance. This will help you convey your problem-solving skills and calm approach, which are crucial for this role.
