At a Glance
- Tasks: Ensure guest safety and satisfaction during overnight shifts at WildLand Sutherland.
- Company: Join a passionate team at WildLand, dedicated to immersive nature experiences.
- Benefits: Enjoy competitive pay, private medical insurance, gym membership, and more.
- Other info: Work in a stunning location with opportunities for personal growth.
- Why this job: Be the first point of contact for guests and make a real difference.
- Qualifications: Must be calm under pressure with strong communication skills.
The predicted salary is between 22000 - 26000 € per year.
WildLand Sutherland sits on the elemental North coast of Scotland, offering our guests the opportunity to immerse themselves in the natural rhythms of the countryside that surrounds us. Hope Lodge is a long‑awaited new property opening early next year and the role will see you taking responsibility for the safety and security of the overnight operation, along with acting as the first point of contact for any guest concerns in this time. The role will see you patrolling the property, ensuring health and safety adherence and delivering an exceptional guest experience in all guest interactions.
Key Responsibilities
- Respond promptly and professionally to guest enquiries, concerns, or emergencies.
- Provide courteous and efficient customer service, demonstrating a professional and reassuring presence for guests throughout the night.
- Ensure a peaceful overnight environment by preventing disturbances and addressing any noise complaints or behavioural issues discreetly and effectively.
- Conduct basic site upkeep, ensuring external areas remain tidy and free from obstructions to maintain the overall presentation and safety of the property.
- Prepare a comprehensive handover report at the end of each shift, documenting any guest complaints, incidents, or maintenance concerns for the day team to address.
- Maintain the security of buildings and grounds by conducting regular patrols of the property to ensure all areas are secure and access is restricted to authorised guests only.
- Act as the first point of contact for emergency situations during the night, responding appropriately to fire alarms, medical incidents, or security breaches.
- Assist venue staff at the close of evening operations, ensuring guests and staff vacate non‑residential areas promptly and safely.
- Maintain walkways and footpaths during adverse weather conditions to minimise the risk of slips and falls.
- Supervise and take full accountability for any overnight contractors, ensuring compliance with safety protocols and site regulations.
- Respond to first aid incidents as required, offering assistance and contacting emergency services when necessary.
Who You Are
You will be a warm and approachable candidate, used to thinking clearly under pressure and always maintaining a calm and professional manner. You will be a confident communicator with both guests and staff alike, and have a can‑do approach to solving problems.
Our Offer
This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:
- Private Medical Insurance
- Health Cash Plan
- Life Assurance
- Income Protection Insurance
- Critical Illness Insurance
- Cycle to Work Scheme
- Highlife Gym Membership (after qualifying period)
- Online Clothing Discount
Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.
Team: Hospitality
Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.
Hours: 40 hours per week; permanent; full time
Night Porter- WildLand Sutherland in Highland employer: WildLand
WildLand Sutherland is an exceptional employer that fosters a supportive and inclusive work culture, where every team member plays a vital role in creating memorable experiences for our guests. With competitive pay, comprehensive benefits including private medical insurance and a cycle to work scheme, and opportunities for personal growth within a dynamic team, you will find meaningful and rewarding employment in the stunning natural surroundings of Scotland's north coast. Join us to contribute to our vision and make a positive impact in this beautiful part of the world.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter- WildLand Sutherland in Highland
✨Tip Number 1
Get to know the company culture! Before your interview, dive into WildLand's values and mission. This way, you can show how your vibe aligns with their vision of putting people first and creating a warm atmosphere for guests.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll need to be calm and professional under pressure. Role-play common guest scenarios with a friend to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully dealt with challenges. This will help you demonstrate your can-do attitude and reassure the interviewers that you can handle emergencies effectively.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, inquire about the team dynamics or what a typical night looks like. This shows your genuine interest in the role and helps you figure out if WildLand is the right fit for you.
We think you need these skills to ace Night Porter- WildLand Sutherland in Highland
Some tips for your application 🫡
Show Your Passion for Nature:When writing your application, let your love for the great outdoors shine through! We want to see how you connect with nature and how that passion can enhance our guests' experiences at WildLand Sutherland.
Highlight Your Customer Service Skills:As a Night Porter, you'll be the first point of contact for our guests. Make sure to emphasise any previous experience in customer service, especially in high-pressure situations. We’re looking for someone who can keep calm and provide a reassuring presence!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at WildLand
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Porter at WildLand Sutherland. Familiarise yourself with the key tasks like guest interactions, safety protocols, and site upkeep. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for guests during the night. Prepare examples from your past experiences where you've handled guest enquiries or resolved issues effectively. Highlight your ability to remain calm under pressure and provide exceptional service.
✨Demonstrate Team Spirit
WildLand values teamwork, so be ready to discuss how you work well with others. Share instances where you've collaborated with colleagues to achieve a common goal or supported team members during busy times. This will show that you're a great fit for their 'One Wild Team' ethos.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as noise complaints or emergencies. Think through potential scenarios and outline your approach to resolving them. This will showcase your problem-solving skills and readiness for the challenges of the role.
