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- Tasks: Create unforgettable guest experiences and manage seamless operations across WildLand venues.
- Company: Join a passionate team at WildLand, dedicated to exceptional hospitality in stunning Sutherland.
- Benefits: Enjoy competitive pay, private medical insurance, gym membership, and more.
- Why this job: Make a real impact by enhancing guest experiences in a beautiful natural setting.
- Qualifications: Experience in hospitality or tourism, with strong communication and organisational skills.
- Other info: Flexible working arrangements and opportunities for personal growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Team: Hospitality
Location: Working across multiple WildLand sites in Sutherland, Scotland
Hours: 40 hours per week; permanent; full time, part time, flexible arrangements
Salary & benefits: Competitive salary, benefits and a great place to work
Role
You will be the driving force behind creating unforgettable guest experiences in our WildLand regional venues. Your role will combine operational excellence with a personal touch, ensuring every stay runs seamlessly while adding thoughtful details that make each visit unique. Acting as the local expert, you’ll bring the area to life for guests, coordinating with trusted partners and internal teams to deliver exceptional service. From the first interaction to the final farewell, you’ll champion hospitality, anticipate needs, and represent the brand with professionalism and warmth.
Key Responsibilities
- You will be a Team Player and demonstrate leadership as a role model of WildLand values.
- Act as a regional expert with in-depth knowledge of Sutherland to enhance guest experiences.
- Execute and manage guest itineraries, ensuring seamless handover from the reservations team, reconfirming transfers, liaising with suppliers, and handling any changes to stays or schedules.
- Deliver concierge services during guest stays, including coordinating guides, booking wellness treatments, arranging cottage suppers, managing dietary requirements, and meeting and greeting guests.
- Support sales efforts by conducting property show rounds for potential clients and upselling experiences such as dining and activities with a commercial mindset.
- Personalise guest experiences by anticipating needs, tailoring itineraries, and responding to pre-arrival inquiries.
- Manage financial and administrative tasks, including updating guest bills with extras, processing payments, and maintaining accurate guest profiles for future stays.
- Collaborate effectively with Travel Designers, regional leads, property managers, chefs, guides, and front-of-house teams to ensure exceptional service delivery.
- Provide flexibility by working hospitality rota shifts and remaining accessible beyond standard office hours.
- Serve as a superuser for Thynk CRM and Mews PMS systems, ensuring accurate data management and operational efficiency.
Skills and Qualifications
- Exceptional communication and interpersonal skills - able to build rapport with guests and colleagues alike.
- Strong organisational and planning abilities - capable of managing multiple itineraries and activity schedules.
- Creative problem-solving - able to adapt quickly and find solutions in dynamic environments.
- Customer service excellence - a natural host who anticipates and exceeds guest expectations.
- Team Player confident in guiding and motivating a small team to deliver high standards.
- Knowledge of local culture, nature, and outdoor activities - with a passion for sharing it meaningfully.
Education and Experience
- Previous experience in guest relations, hospitality, experience design, or tourism management.
- Experience working in remote or luxury hospitality settings is an advantage.
- Familiarity with CRM or booking systems is beneficial but not essential.
- A background in outdoor guiding, cultural programming, or event coordination is desirable.
Our People
We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200 year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.
Our Offer
This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay we offer a range of benefits including:
- Private medical insurance
- Health Cash Plan
- Life assurance
- Income protection insurance
- Critical illness insurance
- Cycle to Work scheme
- Highlife Gym Membership (after qualifying period)
- Online clothing discount
Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.
The closing date for applications is Saturday 14th February. We may close applications earlier than this date if required.
Guest Experience Coordinator - WildLand Sutherland employer: WildLand
Contact Detail:
WildLand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Coordinator - WildLand Sutherland
✨Tip Number 1
Get to know the company inside out! Research WildLand Sutherland, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for creating unforgettable guest experiences.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider info that sets you apart from other candidates.
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality and guest experience. Think about how you can showcase your organisational skills and problem-solving abilities through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of landing that dream job!
We think you need these skills to ace Guest Experience Coordinator - WildLand Sutherland
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest experiences shine through! Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests. We want to see that you truly care about making every stay special.
Be a Local Expert: Since the role involves being a regional expert, make sure to highlight your knowledge of Sutherland and its unique offerings. Mention any personal experiences or insights you have about the area that could enhance guest experiences. We’re looking for someone who can bring the local culture to life!
Tailor Your Application: Just like you would personalise a guest's itinerary, tailor your application to match the job description. Use keywords from the listing and align your skills with the responsibilities mentioned. This shows us that you’ve done your homework and are genuinely interested in the role.
Keep It Professional Yet Warm: While we love a friendly tone, remember to maintain professionalism in your application. Balance your personality with a clear demonstration of your skills and experience. We want to see the warmth that you’ll bring to our guests, but also your ability to represent our brand with professionalism.
How to prepare for a job interview at WildLand
✨Know Your Sutherland
As a Guest Experience Coordinator, you'll need to be the local expert. Brush up on your knowledge of Sutherland's attractions, culture, and outdoor activities. This will not only impress your interviewers but also show that you're genuinely passionate about enhancing guest experiences.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to anticipate needs and personalise experiences. This role is all about creating unforgettable moments, so let your interviewers see your natural hosting abilities in action.
✨Demonstrate Team Spirit
WildLand values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you motivated a team or contributed to a successful project. This will show that you can embody their values and work well within their dynamic team.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your creative problem-solving skills. Think of situations where you had to adapt quickly or find solutions in challenging environments. Prepare to share these stories, as they’ll demonstrate your ability to handle the dynamic nature of hospitality.
