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For Companies At a Glance
- Tasks: Lead a warm, welcoming team to create outstanding guest experiences.
- Company: Join WildLand Sutherland, a dynamic and growing hospitality company.
- Benefits: Enjoy competitive pay, private medical insurance, and gym membership.
- Why this job: Make a meaningful impact in a beautiful part of Scotland.
- Qualifications: Experience in hospitality and strong management skills required.
- Other info: Be part of a passionate team dedicated to exceptional service.
The predicted salary is between 36000 - 60000 £ per year.
Front of House Manager- WildLand Sutherland
Front of House Manager – WildLand Sutherland
One Wild Team
“In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly.”
The Role
Situated in the far North of Scotland between beaches and munros, the role of Front of House Manager will focus on leading a warm, welcoming and effective team in providing outstanding and consistent experiences to a discerning guest. This role sits within a long-awaited new property set to open in 2026. You will be responsible for assisting with the training and development of a high performing new team which is confident and competent in the consistent delivery of our Key Performance Indicators with regards to our team, our guests and our business.
You will support the management team by coordinating your team in the delivery and hosting of a consistent guest and dining experience throughout their stay, from a warm Highland welcome and coordinated activities, to slow breakfasts, pre-dinner drinks and intimate dining experiences.
Key Responsibilities
- Be an exceptional team player.
- Support the training and development of the front of house and dining team with a specific focus on consistently outstanding service.
- Ensure an environment for continuous learning and development.
- Lead the dining and guest experience operations both at the on-site restaurant and off-site activities and experiences.
- Liaise and collaborate with the Reservations team continuously to ensure guest preferences are updated and actioned.
- Ensure that WildLand standards are maintained through excellence at every guest touchpoint and interaction.
- Assist with planning and operational delivery of specialist events and Private Hire bookings.
- Work collaboratively with the wider WildLand Sutherland team in supporting Regional Hospitality business efforts.
Our People
We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200-year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.
Who You Are
To be successful in this role, you will be a natural host attentive to discrete needs and proactive in going above and beyond in creating a memorable guest experience. Your experience will be in hospitality with you able to demonstrate time as an approachable manager, being comfortable with both Private Hire bookings and multiple covers. You will be happy covering both Front of House and dining experiences, having notable food and beverage experience within your remit.
Our Offer
This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:
- Private Medical Insurance
- Health Cash Plan
- Life Assurance
- Income Protection Insurance
- Critical Illness Insurance
- Cycle to Work Scheme
- Highlife Gym Membership (after qualifying period)
- Online Clothing Discount
Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.
Location
Working across multiple Wildland sites in the wild north of Sutherland, Scotland.
Hours
45 hours per week; permanent; full time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
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Front of House Manager- WildLand Sutherland employer: WildLand
Contact Detail:
WildLand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager- WildLand Sutherland
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your hosting skills! Role-play common scenarios you might face as a Front of House Manager, like handling guest complaints or coordinating events. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Network with current employees or alumni who have worked at WildLand. They can provide insider tips on what the hiring team is looking for and share their experiences, which can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining the WildLand team directly.
We think you need these skills to ace Front of House Manager- WildLand Sutherland
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond for guests, as this aligns perfectly with our commitment to creating memorable experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front of House Manager role. Highlight relevant skills and experiences that match the job description, especially your leadership and team development abilities.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Share your unique approach to hospitality and how you connect with guests and team members alike.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at WildLand
✨Know the WildLand Values
Before your interview, take some time to understand WildLand's core values and mission. This will help you align your answers with their vision of providing outstanding guest experiences and demonstrate that you're a great fit for their team.
✨Showcase Your Hospitality Experience
Be ready to discuss specific examples from your past roles in hospitality. Highlight situations where you went above and beyond for guests or successfully managed a team. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Prepare for Team Dynamics Questions
Since this role emphasises teamwork, expect questions about how you handle team dynamics. Think of examples where you supported your colleagues or led a team to success. This will illustrate your ability to foster a collaborative environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities for the team or how they measure guest satisfaction. This shows your genuine interest in the role and commitment to continuous improvement.
