At a Glance
- Tasks: Ensure guest safety and satisfaction during overnight shifts at WildLand Sutherland.
- Company: Join a passionate team at WildLand, dedicated to immersive nature experiences.
- Benefits: Enjoy competitive pay, private medical insurance, gym membership, and more.
- Other info: Work in a stunning location with opportunities for personal growth.
- Why this job: Be the first point of contact for guests and make a real difference.
- Qualifications: Must be calm under pressure with strong communication skills.
The predicted salary is between 26000 - 36000 £ per year.
WildLand Sutherland sits on the elemental North coast of Scotland, offering our guests the opportunity to immerse themselves in the natural rhythms of the countryside that surrounds us. Hope Lodge is a long‑awaited new property opening early next year and the role will see you taking responsibility for the safety and security of the overnight operation, along with acting as the first point of contact for any guest concerns in this time. The role will see you patrolling the property, ensuring health and safety adherence and delivering an exceptional guest experience in all guest interactions.
Key Responsibilities
- Respond promptly and professionally to guest enquiries, concerns, or emergencies.
- Provide courteous and efficient customer service, demonstrating a professional and reassuring presence for guests throughout the night.
- Ensure a peaceful overnight environment by preventing disturbances and addressing any noise complaints or behavioural issues discreetly and effectively.
- Conduct basic site upkeep, ensuring external areas remain tidy and free from obstructions to maintain the overall presentation and safety of the property.
- Prepare a comprehensive handover report at the end of each shift, documenting any guest complaints, incidents, or maintenance concerns for the day team to address.
- Maintain the security of buildings and grounds by conducting regular patrols of the property to ensure all areas are secure and access is restricted to authorised guests only.
- Act as the first point of contact for emergency situations during the night, responding appropriately to fire alarms, medical incidents, or security breaches.
- Assist venue staff at the close of evening operations, ensuring guests and staff vacate non‑residential areas promptly and safely.
- Maintain walkways and footpaths during adverse weather conditions to minimise the risk of slips and falls.
- Supervise and take full accountability for any overnight contractors, ensuring compliance with safety protocols and site regulations.
- Respond to first aid incidents as required, offering assistance and contacting emergency services when necessary.
Our People
We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200‑year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.
Who you are
You will be a warm and approachable candidate, used to thinking clearly under pressure and always maintaining a calm and professional manner. You will be a confident communicator with both guests and staff alike, and have a can‑do approach to solving problems.
Our Offer
This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:
- Private Medical Insurance
- Health Cash Plan
- Life Assurance
- Income Protection Insurance
- Critical Illness Insurance
- Cycle to Work Scheme
- Highlife Gym Membership (after qualifying period)
- Online Clothing Discount
Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.
Team: Hospitality
Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.
Hours: 40 hours per week; permanent; full time
Night Porter- WildLand Sutherland employer: Wildland Limited
WildLand is an exceptional employer that prioritises a supportive and flexible work environment, perfect for those looking to grow within the hospitality sector. With comprehensive training provided and a strong emphasis on teamwork, employees can thrive while contributing to creating immaculate spaces for guests across beautiful locations in Scotland. The company fosters a culture of collaboration and respect, making it an ideal place for individuals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter- WildLand Sutherland
✨Tip Number 1
Get to know the company! Research WildLand Sutherland and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Night Porter. Show them you can handle emergencies and keep guests happy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the WildLand family.
We think you need these skills to ace Night Porter- WildLand Sutherland
Some tips for your application 🫡
Show Your Passion for Nature:When writing your application, let your love for the great outdoors shine through! We want to see how you connect with nature and how that passion can enhance the guest experience at WildLand Sutherland.
Highlight Your Customer Service Skills:Make sure to emphasise your experience in providing excellent customer service. We’re looking for someone who can handle guest concerns with a calm and professional approach, so share any relevant examples from your past roles!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the Night Porter role. Remember, we want to know about your skills and experiences that align with our needs!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at WildLand Sutherland.
How to prepare for a job interview at Wildland Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Porter. Familiarise yourself with the key tasks like guest interactions, safety protocols, and site upkeep. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of guest interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you handled difficult situations or went above and beyond for a guest. This will highlight your ability to maintain a calm and professional manner under pressure.
✨Demonstrate Team Spirit
WildLand values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated effectively with colleagues or contributed to a positive team environment. This will show that you align with their vision of putting people first.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in emergency situations. Think through potential scenarios you might face as a Night Porter, such as handling noise complaints or responding to emergencies. Practising your responses will help you feel more confident during the interview.
