At a Glance
- Tasks: Ensure guest safety and satisfaction during overnight shifts at WildLand Sutherland.
- Company: Join a passionate team at WildLand, dedicated to immersive nature experiences.
- Benefits: Enjoy competitive pay, private medical insurance, gym membership, and more.
- Other info: Work in a stunning location with opportunities for personal growth.
- Why this job: Be the first point of contact for guests and make a real difference.
- Qualifications: Must be calm under pressure with strong communication skills.
The predicted salary is between 26000 - 36000 £ per year.
WildLand Sutherland sits on the elemental North coast of Scotland, offering our guests the opportunity to immerse themselves in the natural rhythms of the countryside that surrounds us. Hope Lodge is a long‑awaited new property opening early next year and the role will see you taking responsibility for the safety and security of the overnight operation, along with acting as the first point of contact for any guest concerns in this time. The role will see you patrolling the property, ensuring health and safety adherence and delivering an exceptional guest experience in all guest interactions.
Key Responsibilities
- Respond promptly and professionally to guest enquiries, concerns, or emergencies.
- Provide courteous and efficient customer service, demonstrating a professional and reassuring presence for guests throughout the night.
- Ensure a peaceful overnight environment by preventing disturbances and addressing any noise complaints or behavioural issues discreetly and effectively.
- Conduct basic site upkeep, ensuring external areas remain tidy and free from obstructions to maintain the overall presentation and safety of the property.
- Prepare a comprehensive handover report at the end of each shift, documenting any guest complaints, incidents, or maintenance concerns for the day team to address.
- Maintain the security of buildings and grounds by conducting regular patrols of the property to ensure all areas are secure and access is restricted to authorised guests only.
- Act as the first point of contact for emergency situations during the night, responding appropriately to fire alarms, medical incidents, or security breaches.
- Assist venue staff at the close of evening operations, ensuring guests and staff vacate non‑residential areas promptly and safely.
- Maintain walkways and footpaths during adverse weather conditions to minimise the risk of slips and falls.
- Supervise and take full accountability for any overnight contractors, ensuring compliance with safety protocols and site regulations.
- Respond to first aid incidents as required, offering assistance and contacting emergency services when necessary.
Our People
We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200‑year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.
Who you are
You will be a warm and approachable candidate, used to thinking clearly under pressure and always maintaining a calm and professional manner. You will be a confident communicator with both guests and staff alike, and have a can‑do approach to solving problems.
Our Offer
This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:
- Private Medical Insurance
- Health Cash Plan
- Life Assurance
- Income Protection Insurance
- Critical Illness Insurance
- Cycle to Work Scheme
- Highlife Gym Membership (after qualifying period)
- Online Clothing Discount
Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.
Team: Hospitality
Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.
Hours: 40 hours per week; permanent; full time
Night Porter- WildLand Sutherland employer: WildLand Limited
WildLand is an exceptional employer that prioritises a supportive and flexible work environment, perfect for those looking to grow within the hospitality sector. With comprehensive training provided and a strong emphasis on teamwork, employees can thrive while contributing to creating immaculate spaces for guests across beautiful locations in Scotland. The company fosters a culture of collaboration and respect, making it an ideal place for individuals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter- WildLand Sutherland
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WildLand Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WildLand Limited
Don't be shy about reaching out to WildLand Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter- WildLand Sutherland
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WildLand Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WildLand Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
