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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in stunning Sutherland.
- Company: Join WildLand, a passionate team dedicated to hospitality and community.
- Benefits: Competitive pay, private medical insurance, gym membership, and more.
- Why this job: Make a meaningful impact in a beautiful part of Scotland while developing your leadership skills.
- Qualifications: Experience in hospitality and a knack for team collaboration.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Role
Located in one of the most stunning and wild areas of Scotland, Sutherland offers a unique set of challenges and opportunities. This role will see you leading the flagship Lundies House, and secluded Kinloch Lodge in steering and assisting the Front of House and Kitchen teams, ensuring operational excellence and faultless guest experience. Alongside your team, you will provide a warm welcome and an evocative experience from the moment the guest arrives to the moment they leave our properties.
You’ll be part of developing and embedding the service standards, systems and operational processes across multiple locations within the region, so that your guest facing colleagues and kitchen team can work collaboratively with the goal of whole team success.
Key Responsibilities
- Be an exceptional WildLand Leader who is a role model of leadership and team behaviours and seeks to develop leadership in your Team.
- Assist with the recruitment, onboarding and training of the Front of House and Kitchen Teams to be high performing teams.
- Be a primary touchpoint throughout the guest stay, ensuring all guests receive warm, knowledge and organic interactions at all elements of their stay.
- Regularly inspect properties to ensure highest standards across departments are consistently maintained across the guest experience and kitchen functions, in line with SOPs.
- Liaise and collaborate with the Reservations team continuously to ensure all departments are fully informed about guest preferences and requests, translating the guest journey curated by the travel designer to realisation in the guest experience.
- Capture all guest and team feedback – implement simple frameworks for celebrating success and drive continuous improvement.
- Support the Regional Leader in the delivery and reporting of financial targets across your properties, partnering with the Finance function, to ensure effective local budget controls in reference to the Delegation of Authority; manage procurement, and supply chain.
- Promote team health, safety and wellbeing whilst at work and within the local social environment. In particular drive the HSE strategy and policies throughout operations.
- Build and maintain strong relationships with local suppliers, contractors, and community members. Represent Wildland Ltd professionally in the Sutherland region.
Our People
We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200-year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.
Who you are
You will be a warm, engaging and approachable individual with a background in hospitality. You will thrive on consistently providing remarkable experiences in a fast moving environment, while confidently developing and nurturing a happy, collaborative and high-performing team. You will be a clear communicator and a natural problem solver.
Our Offer
This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:
- Private Medical Insurance
- Health Cash Plan
- Life Assurance
- Income Protection Insurance
- Critical Illness Insurance
- Cycle to Work Scheme
- Highlife Gym Membership (after qualifying period)
- Online Clothing Discount
Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.
Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.
Hours: 45 hours per week; permanent; full time
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House Manager- WildLand Sutherland employer: Wildland Limited
Contact Detail:
Wildland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager- WildLand Sutherland
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality industry, especially those connected to WildLand. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and engaging nature shine through. Remember, they want someone who can create remarkable experiences for guests.
✨Tip Number 3
Be prepared with examples! Think of times you've led a team or solved problems in a fast-paced environment. This will show you're the perfect fit for leading the Front of House and Kitchen teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the WildLand family.
We think you need these skills to ace House Manager- WildLand Sutherland
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how you connect with guests and create memorable experiences. Share specific examples that highlight your warm and engaging personality.
Tailor Your Application: Make sure to customise your application for the House Manager role. Highlight your leadership skills and experience in managing teams, especially in a fast-paced environment. We’re looking for someone who can inspire and develop their team, so show us how you’ve done this before!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our WildLand family!
How to prepare for a job interview at Wildland Limited
✨Know the WildLand Values
Before your interview, take some time to understand WildLand's core values and mission. This will help you align your answers with what they stand for, showing that you're not just a fit for the role but also for the company culture.
✨Showcase Your Leadership Skills
As a House Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved service standards. Be ready to discuss how you can inspire and develop your team at WildLand.
✨Engage with Guest Experience Scenarios
Think about potential guest scenarios you might face in this role. Prepare to discuss how you would handle various situations, ensuring a warm and memorable experience for guests. This shows your proactive approach to guest relations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in guest experience or how they measure success in their teams. This demonstrates your genuine interest in the role and the company.
