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- Tasks: Lead the Front of House Team to deliver exceptional guest experiences.
- Company: Join WildLand, a company dedicated to sustainable tourism in stunning Scottish landscapes.
- Benefits: Enjoy competitive pay, flexible hours, and potential transport support.
- Why this job: Be part of a passionate team that values adventure and nature while making a difference.
- Qualifications: Supervisory experience preferred; training provided for first-time managers.
- Other info: Flexible working options available; embrace outdoor activities and a vibrant community.
The predicted salary is between 28800 - 43200 £ per year.
One Wild Team: "In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly."
Team: Front of House
Reporting Line: Regional Leader
Location: Ben Loyal, Kinloch & Hope Estates, North Sutherland, Scotland on the stunning shores of the Kyle and Loch Hope
Hours: 40 hours per week; permanent or seasonal; full time or part time; flexible working available
Salary & benefits: Competitive salary, benefits and a great place to work. Transport may be provided.
The Role: Your role is to supervise the Front of House Team to ensure the consistent delivery of the highest quality of Guest Experience. You will be responsible for delivering the daily front of house requirements for our guests in our Exclusive use Lodges, our Hotels, and our Cottages. You and your Team will demonstrate our values and align with our Purpose, Vision and Brand, as well as the behaviours of One Wildland Team and One Wild Way.
Key Responsibilities:
- Be a role model of WildLand Leadership and Team work.
- Supervise your Team to consistent high performance.
- Align you and your Team with our People Ethos and Health & Safety requirements.
- Supervise the delivery of a consistently high standard of Guest Experience to all our properties.
- Partner with Housekeeping and Chef Team to enhance the overall guest experience.
- Identify opportunities to continuously improve the Guest Experience.
- Fulfil the Housekeeping function as part of a flexible and adaptable team where required.
- Participate in the WildLand management systems and processes which support a sustainable business.
Our People: We attract individuals from all walks of life and of all ages. And all of us love the big adventure of the outdoor space, activities from wild water swimming to mountain hiking and biking; and a love of this special part of our planet.
Who you are: You will already have supervisory experience or be ready for that first step as a manager. Training will be provided.
Our Offer: Alongside competitive pay and benefits, becoming part of Wildland is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.
Front of House Team Leader - WildLand Sutherland employer: Wildland Limited
Contact Detail:
Wildland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader - WildLand Sutherland
✨Tip Number 1
Familiarise yourself with WildLand's values and mission. Understanding their ethos will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved guest experiences in previous roles. This will highlight your readiness for the supervisory responsibilities of the position.
✨Tip Number 3
Research the local area and the specific properties you'll be working with. Being knowledgeable about the surroundings and the unique offerings of WildLand can set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 4
Network with current or former employees of WildLand if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Front of House Team Leader - WildLand Sutherland
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in guest services and team leadership in your application.
Tailor Your CV: Make sure your CV reflects your supervisory experience and any relevant skills that align with the role. Use specific examples of how you've enhanced guest experiences in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outdoor activities and your commitment to delivering exceptional guest experiences. Mention how your values align with WildLand's ethos.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Wildland Limited
✨Show Your Passion for Nature
Since WildLand values a love for the outdoors, make sure to express your enthusiasm for nature and outdoor activities during the interview. Share personal experiences that highlight your connection to the environment and how it aligns with their mission.
✨Demonstrate Leadership Skills
As a Front of House Team Leader, showcasing your leadership abilities is crucial. Prepare examples of how you've successfully supervised a team in the past, focusing on how you motivated them and ensured high performance.
✨Emphasise Guest Experience
WildLand prioritises guest experience, so be ready to discuss how you would enhance this aspect. Think of specific strategies or ideas you could implement to improve guest satisfaction and share these during your interview.
✨Align with Their Values
Familiarise yourself with WildLand's values and ethos. During the interview, demonstrate how your personal values align with theirs, particularly around teamwork and sustainability, to show that you are a good cultural fit for the organisation.
