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For Companies At a Glance
- Tasks: Lead a warm team to create outstanding guest experiences in a stunning Scottish location.
- Company: Join WildLand Sutherland, a dynamic and growing hospitality company.
- Benefits: Enjoy competitive pay, private medical insurance, gym membership, and more.
- Why this job: Make a meaningful impact while working in beautiful surroundings and developing your skills.
- Qualifications: Experience in hospitality and a passion for exceptional service.
- Other info: Be part of a supportive team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Front of House Manager – WildLand Sutherland
One Wild Team
“In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly.”
The Role
Situated in the far North of Scotland between beaches and munros, the role of Front of House Manager will focus on leading a warm, welcoming and effective team in providing outstanding and consistent experiences to a discerning guest. This role sits within a long-awaited new property set to open in 2026. You will be responsible for assisting with the training and development of a high performing new team which is confident and competent in the consistent delivery of our Key Performance Indicators with regards to our team, our guests and our business.
You will support the management team by coordinating your team in the delivery and hosting of a consistent guest and dining experience throughout their stay, from a warm Highland welcome and coordinated activities, to slow breakfasts, pre-dinner drinks and intimate dining experiences.
Key Responsibilities
- Be an exceptional team player.
- Support the training and development of the front of house and dining team with a specific focus on consistently outstanding service.
- Ensure an environment for continuous learning and development.
- Lead the dining and guest experience operations both at the on-site restaurant and off-site activities and experiences.
- Liaise and collaborate with the Reservations team continuously to ensure guest preferences are updated and actioned.
- Ensure that WildLand standards are maintained through excellence at every guest touchpoint and interaction.
- Assist with planning and operational delivery of specialist events and Private Hire bookings.
- Work collaboratively with the wider WildLand Sutherland team in supporting Regional Hospitality business efforts.
Our People
We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200-year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.
Who you are
To be successful in this role, you will be a natural host attentive to discrete needs and proactive in going above and beyond in creating a memorable guest experience. Your experience will be in hospitality with you able to demonstrate time as an approachable manager, being comfortable with both Private Hire bookings and multiple covers. You will be happy covering both Front of House and dining experiences, having notable food and beverage experience within your remit.
Our Offer
This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:
- Private Medical Insurance
- Health Cash Plan
- Life Assurance
- Income Protection Insurance
- Critical Illness Insurance
- Cycle to Work Scheme
- Highlife Gym Membership (after qualifying period)
- Online Clothing Discount
Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.
Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.
Hours: 45 hours per week; permanent; full time
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Front of House Manager- WildLand Sutherland employer: Wildland Limited
Contact Detail:
Wildland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager- WildLand Sutherland
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality industry, especially those who have worked at WildLand or similar venues. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer or help out at events related to WildLand, jump on it. This not only shows your enthusiasm but also gives you a taste of the team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the WildLand family.
We think you need these skills to ace Front of House Manager- WildLand Sutherland
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond for guests, as this will resonate with us at WildLand.
Tailor Your Application: Make sure to customise your application to reflect the role of Front of House Manager. Highlight your leadership skills and any experience in training teams, as we’re looking for someone who can inspire and develop others.
Be Authentic: We want to get to know the real you! Don’t be afraid to show your personality in your application. Share stories that illustrate your approach to creating memorable guest experiences, as this is key to our ethos.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Wildland Limited
✨Know the WildLand Vibe
Before your interview, dive into the ethos of WildLand. Familiarise yourself with their commitment to exceptional guest experiences and their vision for the future. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Hospitality Skills
Prepare to discuss specific examples from your past experience where you've gone above and beyond for guests. Highlight your ability to manage both front of house and dining experiences, as well as any training or mentoring you've done. This will demonstrate your readiness to lead a high-performing team.
✨Emphasise Teamwork
WildLand values collaboration, so be ready to talk about how you've worked effectively within a team. Share stories that illustrate your role as a supportive team player and how you’ve contributed to creating a positive work environment. This will resonate well with their 'One Wild Team' philosophy.
✨Prepare Questions About Development
Since the role involves training and development, come prepared with questions about how WildLand supports continuous learning. This shows your commitment to personal growth and your interest in fostering a culture of development within the team.
