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- Tasks: Lead a team, manage the Info Cabin, and support camper queries at Camp Kindling & Camp Wildfire.
- Company: Join a vibrant festival environment with a focus on fun and community.
- Benefits: Earn £25 per hour, enjoy free meals, and receive a festival wristband.
- Other info: Flexible shifts with evenings off to enjoy camp activities.
- Why this job: Step into a leadership role while enjoying the magic of camp life.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 50000 - 50000 £ per year.
Dates: Arrival is required either on the Thursday evening before each weekend or by 9am Friday morning at the latest. Departure is from 9pm on Sunday or anytime on Monday.
Role Type: Temporary / Event-based
Hours: 6 hours per day shift-based (Info Cabin open 12 hours/day – shifts split between team, with evenings off)
Pay: £25 per hour
About the Role
We're looking for two confident, capable, and kind-hearted individuals to share the role of Lead Information Cadette on-site at Camp Kindling & Camp Wildfire 2026. As Lead Information Cadettes, you'll each work 6-hour shifts per day (Friday–Sunday), sharing responsibility for managing the Info Cabin and leading a team of 4–5 Information Cadettes. Together, you'll support guest queries, keep operations running smoothly, and serve as the go‑to people for all things information, communication, and camper support. Full training will be provided and paid for in advance of the events, along with a paid prep day ahead of the first weekend to help you get fully set up and ready to lead confidently. This is an ideal role for someone with a strong background in customer service, who’s comfortable leading a team in a busy, festival‑style environment, and who thrives on keeping things calm, clear, and running like clockwork.
What You'll Be Doing
- Preparing the Info Cabin ahead of each event – ensuring power, Wi‑Fi, lighting, furniture, iPads, laptops, extension cables, stationery, signage, and all other essential equipment are set up and ready to go
- Becoming familiar with the site layout, setup, and key event details, and helping to ensure the rest of the Information Cadette team is equally well‑briefed
- Co‑leading the daily operations of the Info Cabin (a role shared between two Leads)
- Creating and managing shift rotas, ensuring the Info Cabin is adequately staffed throughout the 12‑hour opening period
- Supporting camper queries, including directions, lost property, campsite information, activity schedules, complaints, and bookings for extras like the spa or Cupid’s Club
- Guiding, motivating, and assisting the Information Cadette team throughout the event
- Handling more complex or sensitive issues, and escalating them to senior management when needed
- Liaising with other departments to keep information consistent and accurate
- Maintaining a tidy, well‑stocked, and smoothly running Info Cabin at all times
- Assisting with on‑site communications, updates and any last‑minute changes
Who We're Looking For
- Friendly, approachable, and calm under pressure
- Natural communicators and confident team leaders
- Strong organisational skills – you love a well‑run shift and a tidy cabin!
- Comfortable using basic tech (iPads, spreadsheets, as well as our event specific booking/enrolment systems – training provided)
- Proactive problem‑solvers, with good judgement and attention to detail
- Experienced in customer service, box office, event management or similar roles
- Flexible, reliable, and unphased by the unexpected (rain, glitter, or both!)
- Enjoy the outdoors and being part of something joyful and unique
The Info Cabin is open 12 hours per day, with shifts split between a small team. You’ll always have your evenings free to enjoy the magic of Camp. When you’re off‑shift, you’re welcome to take part in our walk‑up activities, and book into any credited activities with available spaces. 1 meal provided per shift. A great opportunity to step into a leadership role in a supportive, fun and one‑of‑a‑kind environment. Festival wristband and crew camping included.
Lead Information Cadette in Sevenoaks employer: Wildkind
Contact Detail:
Wildkind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Information Cadette in Sevenoaks
✨Tip Number 1
Get to know the event inside out! Familiarise yourself with the site layout and key details before you arrive. This way, when you're on the ground, you'll be ready to tackle any questions or issues that come your way.
✨Tip Number 2
Show off your leadership skills! When you're managing the Info Cabin, make sure to motivate your team and keep communication flowing. A happy team means happy campers, and that’s what we’re all about!
✨Tip Number 3
Stay calm under pressure. Things can get a bit hectic, especially in a festival environment. Keep your cool, and remember that problem-solving is part of the job. Your ability to handle unexpected situations will shine through!
✨Tip Number 4
Don’t forget to enjoy the experience! When you’re off-shift, dive into the activities and soak up the atmosphere. It’s a unique opportunity, so make the most of it and have fun while you’re at it!
We think you need these skills to ace Lead Information Cadette in Sevenoaks
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any customer service or leadership roles you've had, and how they relate to being a Lead Information Cadette. We love seeing how your skills match our needs!
Show Your Team Spirit: Since this role involves leading a team, share examples of how you've successfully worked with others in the past. We’re looking for natural communicators who can motivate and support their teammates, so let us know how you’ve done that before!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we get all your details and can consider you for this exciting opportunity at Camp Kindling & Camp Wildfire 2026.
How to prepare for a job interview at Wildkind
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lead Information Cadette role. Familiarise yourself with the responsibilities, like managing the Info Cabin and leading a team. This will help you demonstrate your enthusiasm and readiness to take on the challenges of the job.
✨Show Off Your Customer Service Skills
Since this role is all about supporting guests and handling queries, be prepared to share specific examples from your past experiences in customer service. Highlight how you've dealt with difficult situations or provided exceptional support, as this will show you're the right fit for the busy festival environment.
✨Demonstrate Leadership Qualities
As a Lead Information Cadette, you'll need to lead a team effectively. Think of instances where you've successfully motivated or guided others. Discuss your approach to teamwork and how you keep things calm and organised, especially under pressure.
✨Be Ready for the Unexpected
This role requires flexibility and a positive attitude towards surprises. Prepare to discuss how you've handled unexpected challenges in previous roles. Whether it’s dealing with last-minute changes or managing a busy shift, showing that you can adapt will impress the interviewers.