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- Tasks: Welcome visitors, assist with admissions, and promote sales in a vibrant retail environment.
- Company: Join WWT, a passionate team dedicated to restoring wetlands and making a difference.
- Benefits: Enjoy 33 days annual leave, discounts, and free entry to all wetland centres.
- Why this job: Make an impact while working in a fun, supportive team that loves what they do.
- Qualifications: Friendly personality and commitment to excellent customer service; retail experience is a plus but not required.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
The predicted salary is between 13 - 16 £ per hour.
An exciting job opportunity has arisen to join the team at our London Wetland Centre as a Retail Assistant. We are looking for a versatile individual to become an integral part of an inspirational and vibrant trading environment that consistently provides an excellent visitor experience.
You will be responsible for:
- Giving a warm welcome to every visitor in the visitor centre, admissions area, shop and café, demonstrating exceptional standards of customer service.
- Supporting our visitors at admissions with entry, membership and a warm welcome to our wetlands.
- Serving visitors at the till purchasing goods from the shop.
- Consistently and proactively promote and maximise sales opportunities, identifying and responding to visitor needs and provide tailored visitor experience recommendations, proactively upselling and linking products across all departments.
- Handling and storing stock effectively minimising wastage and deploying WWT stock control measures including receiving deliveries and participating in stock takes as required.
- Using the electronic point of sales system (EPOS) and WWT procedures to maximise sales and generate reliable sales information including carrying out opening, closing and cashing up procedures.
- Promoting the Gift Aid scheme to achieve Gift Aid targets, ensuring the full and accurate completion of appropriate records.
This is a part-time position, working 15 hours per week, 3 days from 7, including weekend and bank holiday working.
To join us as a Retail Assistant, you will have a friendly personality and a commitment to providing an exceptional visitor experience. The role requires a team player with excellent interpersonal and communication skills. Previous experience of working in retail is preferred but not required – successful candidates with no experience will be given full training to complete their duties to the highest standard.
Why you’ll love working at WWT:
- Wake up every day knowing your work is helping to restore wetlands, and our world.
- Be surrounded and inspired by our team of passionate, dedicated people.
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want.
- Free entry to all our wetland centres, including your family.
- Free car parking and secure bike storage areas.
- Colleague discount on shopping and memberships.
- Cycle to work scheme.
- Contributory pension scheme.
- Life Assurance of three times your salary, for peace of mind for your loved ones.
- Independent personal, workplace and financial advice from our Employee Assistance Programme.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Retail Assistant employer: Wildfowl and Wetlands Trust
Contact Detail:
Wildfowl and Wetlands Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, dive into WWT's mission and values. Understanding what drives us will help you connect with the team and show that you're genuinely interested in being part of our vibrant environment.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with visitors, think of scenarios where you can demonstrate your friendly personality. Role-play with a friend or family member to get comfortable with welcoming guests and upselling products.
✨Tip Number 3
Be ready to showcase your teamwork! We love a good team player, so come prepared with examples of how you've worked well with others in the past. Whether it's in retail or another setting, showing your collaborative spirit will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our dedicated team at WWT. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for providing an exceptional visitor experience.
Tailor Your Application: Make sure to tailor your application to the Retail Assistant role. Highlight any relevant skills or experiences that align with our mission at WWT and how you can contribute to creating a vibrant trading environment.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team.
How to prepare for a job interview at Wildfowl and Wetlands Trust
✨Know the Role Inside Out
Before your interview, make sure you understand the Retail Assistant role thoroughly. Familiarise yourself with the responsibilities like providing a warm welcome, handling stock, and using the EPOS system. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to demonstrate your interpersonal skills. Think of examples from past experiences where you've provided excellent service or resolved a customer issue. This will highlight your ability to create a positive visitor experience.
✨Prepare for Sales Scenarios
Expect questions about how you would promote products or handle sales opportunities. Brush up on upselling techniques and think of ways to link products together. Showing that you can proactively maximise sales will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
