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- Tasks: Welcome visitors, manage sales, and promote a fantastic experience at our Wetland Centre.
- Company: Join a vibrant team at the London Wetland Centre, dedicated to conservation and visitor engagement.
- Benefits: Flexible part-time hours, friendly work environment, and the chance to connect with nature.
- Why this job: Be part of an inspiring team while making a positive impact on visitor experiences.
- Qualifications: Great customer service skills and a passion for nature and conservation.
- Other info: Perfect for students looking for flexible work in a dynamic setting.
The predicted salary is between 10 - 13 £ per hour.
An exciting job opportunity has arisen to join the team at our London Wetland Centre as a Retail Assistant. We are looking for a versatile individual to become an integral part of an inspirational and vibrant trading environment that consistently provides an excellent visitor experience.
You will be responsible for:
- Giving a warm welcome to every visitor in the visitor centre, admissions area, shop and café, demonstrating exceptional standards of customer service.
- Supporting our visitors at admissions with entry, membership and a warm welcome to our wetlands.
- Serving visitors at the till purchasing goods from the shop.
- Consistently and proactively promote and maximise sales opportunities, identifying and responding to visitor needs and provide tailored visitor experience recommendations, proactively upselling and linking products across all departments.
- Handling and storing stock effectively minimising wastage and deploying WWT stock control measures including receiving deliveries and participating in stock takes as required.
- Using the electronic point of sales system (EPOS) and WWT procedures to maximise sales and generate reliable sales information including carrying out opening, closing and cashing up procedures.
- Promoting the Gift Aid scheme to achieve Gift Aid targets, ensuring the full and accurate completion of appropriate records.
This is a part-time position, working 15 hours per week, 3 days from 7, including weekend.
Retail Assistant in London employer: Wildfowl and Wetlands Trust
Contact Detail:
Wildfowl and Wetlands Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the London Wetland Centre. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing an excellent visitor experience, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories during your chat with us!
✨Tip Number 3
Be ready to showcase your sales skills! Brush up on how to upsell and promote products effectively. Think about how you can identify visitor needs and tailor your recommendations to enhance their experience at the centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re keen and ready to jump into the action at the London Wetland Centre!
We think you need these skills to ace Retail Assistant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our vibrant team.
Tailor Your Application: Make sure to tailor your application to the Retail Assistant position. Highlight your customer service experience and any relevant skills that match what we’re looking for in the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wildfowl and Wetlands Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Assistant role. Familiarise yourself with the responsibilities listed in the job description, such as customer service and stock management. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing an excellent visitor experience, be ready to share examples of how you've delivered exceptional customer service in the past. Think of specific situations where you went above and beyond to help a customer or resolved a challenging issue.
✨Prepare for Sales Scenarios
Expect questions about sales techniques and upselling. Prepare by thinking of times when you've successfully promoted products or services. You could even role-play potential scenarios with a friend to get comfortable with the idea of linking products and maximising sales opportunities.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the company and the role. Ask about their approach to visitor engagement or how they measure success in the retail environment. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
