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For Companies At a Glance
- Tasks: Engage visitors with exciting events and activities in a stunning outdoor setting.
- Company: Join WWT, a passionate team dedicated to restoring wetlands and wildlife.
- Benefits: Enjoy 33 days annual leave, free entry to wetland centres, and flexible working hours.
- Why this job: Make a real difference in conservation while connecting people with nature.
- Qualifications: Customer service experience and a love for nature are essential.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 1040 - 1248 £ per month.
The Visitor Experience Officer plays a key role in bringing WWT Llanelli to life for our visitors by supporting the delivery of seasonal events, family activities, talks, tours and venue hire, while ensuring high standards of welcome, signage and interpretation across the site. Working closely with the Marketing & Communications Manager and our engagement volunteers, the role helps create safe, inspiring and memorable experiences through friendly, informative visitor engagement and well-organised activities.
It’s an exciting, varied role that offers the chance to work in a beautiful outdoor setting, develop skills in events, communication and teamwork, and make a real difference to how people connect with nature. By sharing knowledge about wetlands, wildlife and conservation, the Visitor Experience Officer helps inspire care for the natural world and supports WWT’s mission to restore wetlands and unlock their power for people and wildlife alike.
Working pattern
- Average 15 hours per week over 2 - 3 days on an annualised hours contract. Hours may vary through the seasons.
- The salary will be paid in equal monthly amounts.
- This is a site-based role at WWT Llanelli Wetland Centre.
- Includes regular weekend, evening and public holiday working.
- Occasional local travel may be required (driving licence desirable but not essential).
About You
- Experience in a customer-facing or visitor-focused role.
- Confidence engaging with the public and providing a warm, friendly welcome.
- Experience supporting events, activities or visitor experiences.
- Ability to work well as part of a team.
- A positive, proactive attitude and good communication skills.
- An interest in nature, wildlife or conservation.
- Ability to maintain high standards of presentation and visitor experience.
- Comfortable working with volunteers and supporting group activities.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case. Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar. Whatever you do here, you’ll be helping to restore wetlands and unlock their power.
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands and our world.
- Be surrounded and inspired by our team of passionate, dedicated people.
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want.
- Free entry to all our wetland centres, including your family.
- Free car parking and secure bike storage areas.
- Colleague discount on shopping and memberships.
- Cycle to work scheme.
- Contributory pension scheme.
- Life Assurance of three times your salary, for peace of mind for your loved ones.
- Independent personal, workplace and financial advice from our Employee Assistance Programme.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Visitor Experience Officer in Llanelli employer: Wildfowl and Wetlands Trust
Contact Detail:
Wildfowl and Wetlands Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Officer in Llanelli
✨Tip Number 1
Get to know the WWT Llanelli Wetland Centre inside out! Familiarise yourself with their events, activities, and conservation efforts. This way, when you chat with them, you can show off your passion and knowledge about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for landing the Visitor Experience Officer role.
✨Tip Number 3
Prepare for the interview by practising common questions related to visitor engagement and teamwork. Think of examples from your past experiences that highlight your skills in customer service and event support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WWT team and making a difference in the world of wetlands.
We think you need these skills to ace Visitor Experience Officer in Llanelli
Some tips for your application 🫡
Show Your Passion for Nature: When you're writing your application, let your love for nature and wildlife shine through! We want to see how your interests align with our mission at WWT. Share any experiences that highlight your connection to the natural world.
Highlight Your Customer Service Skills: Since this role is all about engaging with visitors, make sure to showcase your customer-facing experience. We’re looking for examples where you’ve provided a warm welcome or created memorable experiences for others.
Be Specific About Your Event Experience: If you've supported events or activities before, don’t hold back! Detail your role in those experiences and how they contributed to the overall success. We love seeing how you can bring events to life!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at WWT!
How to prepare for a job interview at Wildfowl and Wetlands Trust
✨Know Your Audience
Before the interview, take some time to research WWT and their mission. Understand their focus on wetlands and conservation, and think about how your experiences align with their goals. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Visitor Experience Officer, you'll be engaging with the public regularly. Prepare examples from your past roles where you've provided excellent customer service or created memorable experiences for visitors. Highlight your ability to maintain a warm and friendly atmosphere.
✨Demonstrate Team Spirit
This role involves working closely with volunteers and team members. Be ready to discuss your teamwork experiences and how you've contributed to group activities in the past. Emphasise your positive attitude and willingness to support others in achieving common goals.
✨Passion for Nature is Key
WWT is all about inspiring care for the natural world. Share your personal interests in nature, wildlife, or conservation during the interview. Whether it's a hobby or a previous job, showing your passion will resonate well with the interviewers and demonstrate your fit for the role.
