At a Glance
- Tasks: Welcome visitors, maximise sales, and assist with optics in our retail shop.
- Company: Join WWT, a passionate team dedicated to restoring wetlands.
- Benefits: Enjoy free entry to wetland centres, discounts, and a contributory pension scheme.
- Other info: Casual hours with opportunities for growth and creativity.
- Why this job: Make a real impact while working in a fun, dynamic environment.
- Qualifications: Teamwork experience, confidence with EPOS systems, and exceptional customer service skills.
The predicted salary is between 9.9 - 12.1 £ per hour.
We are looking for proactive individuals to join our trading team.
You will provide a warm and informative welcome to all our visitors and will work to maximise sales and membership recruitment.
You will have a passion for exceptional customer service, and will contribute to the delivery of agreed targets, helping generate profits that support the conservation work of WWT.
Working mainly in our retail shop area you will be serving both members and non-member visitors, while keeping our shop fully stocked and offering assistance to visitors on optics sales.
Full optics training will be provided.
You will also be required to work across visitor services and catering departments, depending on the needs of the organisation.
This is a casual position where hours are offered on an ad hoc basis. Candidates will need to be willing to work some weekends, bank holidays and during the school holidays.
About You
The successful candidate will
- have experience of working in a team.
- be confident using an EPOS till system.
- show your creative side with visual merchandising.
- have exceptional customer service skills to engage with our visitors.
Sound like your kind of role? Take a look at the full job description to find out more.
We will be actively reviewing applications and interviews will be held on a rolling basis. The advert may close early if a successful candidate is found.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands .
There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none.
And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
- Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Contributory pension scheme
WWT is an equal opportunities employer and all applications will be considered solely on merit.
- Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410
- People - HR, Volunteering & Training and Development
- #J-18808-Ljbffr
Casual Trading Assistant employer: Wildfowl and Wetlands Trust
WWT is an exceptional employer, offering a unique opportunity for Finance Officers to contribute to meaningful conservation efforts while enjoying a supportive and collaborative work culture. With generous benefits such as 33 days of annual leave, flexible working arrangements, and a commitment to employee growth, WWT fosters an environment where your finance skills can truly make a difference in restoring wetlands and supporting wildlife. Join a passionate team dedicated to making a positive impact on the planet, all while enjoying the beautiful surroundings of Slimbridge.
Contact Details:
Wildfowl and Wetlands Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Trading Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wildfowl and Wetlands Trust and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wildfowl and Wetlands Trust and let us see your personality shine through!
We think you need these skills to ace Casual Trading Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wildfowl and Wetlands Trust.
Get Familiar with Our Brand:Before applying, take some time to learn about Wildfowl and Wetlands Trust and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wildfowl and Wetlands Trust
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wildfowl and Wetlands Trust.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wildfowl and Wetlands Trust will surely appreciate.
