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- Tasks: Support our charity's retail and catering activities while providing a friendly visitor experience.
- Company: Join WWT, a passionate team dedicated to restoring wetlands.
- Benefits: Enjoy free entry to wetland centres, discounts, and a contributory pension scheme.
- Other info: Flexible casual hours with opportunities to work weekends and holidays.
- Why this job: Make a real impact by helping to generate funds for our charitable mission.
- Qualifications: Experience in customer service or retail is a plus; be friendly and organised.
The predicted salary is between 10 - 12 £ per hour.
We are seeking a motivated and detail-oriented Casual Trading Assistant to support the effective operation of our charity’s retail and catering trading activities. This role plays a key part in maximising income through membership sign-ups, on-site admissions, and shop and cafe sales, helping to ensure funds are generated responsibly to support our charitable mission. You will provide hands-on operational, administrative, and analytical support to the trading team, contributing to positive visitor experiences, strong retail performance, and the sustainable growth of income across our sites.
Key Responsibilities
- Welcome visitors and provide a friendly, helpful experience
- Support membership sign-ups and renewals, explaining benefits clearly to visitors
- Process on-site admissions accurately and efficiently
- Assist with shop sales, including serving customers and promoting items
- Safely prepare food and drink for customers in the cafe
- Handle cash and card payments responsibly, following charity procedures
- Keep retail, cafe, and admissions areas tidy, well-stocked, and welcoming
- Support volunteers and work positively as part of the site team
- Answer visitor questions and share information about the charity’s work
- Follow health and safety, safeguarding, and operational policies
- Support the team with day-to-day tasks as needed.
This is a casual position where hours are offered on an ad-hoc basis. Candidates will need to be willing to work weekends, bank holidays and during the school holidays.
About You
The successful candidate will ideally have experience:
- in customer service, catering, or retail
- of handling cash, card payments, or point-of-sale systems
- of working in a team, including with volunteers, is advantageous
They will also:
- be friendly, approachable, and customer-focused
- have good communication skills, both with visitors and colleagues
- have basic numeracy and confidence handling money
- be organised and able to follow procedures accurately
- have the ability to multitask and work efficiently in a busy environment
- have attention to detail and reliability
- have enthusiasm for supporting the charity’s mission and values
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case. Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar. Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Casual Trading Assistant employer: Wildfowl and Wetlands Trust
Contact Detail:
Wildfowl and Wetlands Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Trading Assistant
✨Tip Number 1
Get to know the charity's mission and values inside out. When you walk into that interview, let your passion for restoring wetlands shine through. We want to see how you can connect your enthusiasm with our goals!
✨Tip Number 2
Practice your customer service skills before the big day! Think about how you would handle different visitor scenarios, especially in a busy environment. We love candidates who can keep their cool and provide a friendly experience.
✨Tip Number 3
Show us your teamwork spirit! Be ready to share examples of how you've worked with others, especially in retail or catering. We’re all about collaboration here, so highlight your ability to support volunteers and colleagues.
✨Tip Number 4
Don’t forget to ask questions during your interview! This shows us you're genuinely interested in the role and the charity. Plus, it’s a great way to find out how you can contribute to our mission while enjoying your work.
We think you need these skills to ace Casual Trading Assistant
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for our mission shine through in your application. We want to see that you’re excited about supporting our charity and helping restore wetlands!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer service, retail, or catering. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board with our amazing team.
How to prepare for a job interview at Wildfowl and Wetlands Trust
✨Know the Charity's Mission
Before your interview, take some time to understand the charity’s mission and values. This will not only help you answer questions more effectively but also show your genuine interest in supporting their cause.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure a positive experience for visitors, as this role heavily relies on creating a welcoming atmosphere.
✨Demonstrate Team Spirit
Since this position involves working with volunteers and a team, be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where teamwork led to successful outcomes, emphasising your friendly and approachable nature.
✨Be Ready for Practical Scenarios
Expect to face practical questions or scenarios during the interview, such as handling cash or managing busy periods. Think through how you would approach these situations, demonstrating your organisational skills and ability to multitask effectively.