Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and manage hotel operations.
- Company: Join Wildes, a vibrant hotel known for its commitment to hospitality and guest satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a friendly team that values hard work and making guests happy.
- Qualifications: Experience in a similar role, strong organisational skills, and a passion for hospitality required.
- Other info: Knowledge of local area and hotel systems is a plus, but not essential.
The predicted salary is between 36000 - 60000 £ per year.
If you want to lead a friendly, hardworking team that takes pride in their work and thrives on making our guests happy, this opportunity to join our Front of House team is perfect. A fantastic opportunity has arisen to join Wildes. We are looking for an energetic, hands-on, dynamic, and enthusiastic individual who is passionate about hospitality.
As our Senior Guest Services Manager, you will be an ambassador for the hotel as well as the team you are leading. Managing the operations throughout the day, you will be passionate about delivering world-class service to our guests, whilst ensuring standards are maintained and targets are achieved.
Being a Senior Guest Services Manager requires a lot of skill and dedication, so you will have incredible organisational skills and attention to detail, have a hands-on approach, along with stamina and the ability to remain positive and calm when under pressure.
About you:
- You will already have experience as a Senior Guest Services Manager or similar role within a similar size hotel.
- You’ll be motivated by ensuring your department and team consistently delivers an outstanding and memorable guest experience and will enjoy building rapport with guests and colleagues.
- You will have experience of leading diverse teams and will enjoy coaching and developing team members, motivating them to be their best.
- You will have excellent hotel system knowledge and experience of training others to use this confidently.
- Knowledge of the Derbyshire area would be an advantage but is not essential.
- Most of all, you’ll have a professional, organised, charming and friendly approach.
- Knowledge of Reslynx and Res Diary would be an advantage but not essential.
Responsibilities:
- Ensure all hotel standards and procedures are met.
- Responsibility for the Hotel operations whilst on shift.
- To continue to develop an effective, cohesive & competent team.
- To embrace and focus on the highest levels of service being delivered to our guests.
- Ensuring all relevant information is recorded and shared with the senior management team each day.
- Responsibility for the safety and security of all guests and staff.
- Hands-on approach to ensure all tasks are completed accurately.
- Respond to customer reviews and ensure that all feedback is dealt with promptly.
- Complete rotas for the Guest Services and Nights Team.
If you love to motivate, are always looking to spot progression and development within your team, are well organised, possess excellent communication skills, can work on your own initiative, and have a genuine desire to work in the hospitality industry.
Senior Guest Services Manager employer: Wildes Group
Contact Detail:
Wildes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Services Manager
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience as a Senior Guest Services Manager. Attend local events or join online forums to connect with others and gain insights into what makes a successful candidate for this role.
✨Tip Number 2
Familiarise yourself with the latest trends in guest services and hospitality management. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry and commitment to providing exceptional service.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlight your ability to motivate and develop team members, as well as any initiatives you've implemented that improved guest satisfaction.
✨Tip Number 4
Research Wildes and its values thoroughly. Understanding their approach to guest services and their team culture will allow you to tailor your conversations and show how you align with their mission during the interview process.
We think you need these skills to ace Senior Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services and hospitality management. Emphasise your leadership skills, organisational abilities, and any specific achievements that demonstrate your capability to deliver outstanding guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples from your previous roles that align with the responsibilities listed in the job description, such as managing hotel operations or developing team members.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, hands-on approach, and ability to work under pressure. Use specific examples to illustrate how you have successfully applied these skills in past positions.
Show Enthusiasm for the Role: Convey your enthusiasm for the Senior Guest Services Manager position in both your CV and cover letter. Explain why you are excited about the opportunity to lead a team and enhance guest experiences at Wildes, and how your values align with their commitment to service excellence.
How to prepare for a job interview at Wildes Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading diverse teams. Highlight instances where you successfully motivated and developed team members, showcasing your ability to foster a positive work environment.
✨Highlight Organisational Skills
As a Senior Guest Services Manager, organisational skills are crucial. Be ready to provide examples of how you've managed operations effectively, maintained high standards, and ensured smooth day-to-day functioning in your previous positions.
✨Familiarise Yourself with Hotel Systems
While knowledge of specific systems like Reslynx and Res Diary is a plus, focus on your overall experience with hotel management software. Be prepared to discuss how you've trained others to use these systems confidently.
