Senior Guest Services Manager

Chesterfield Full-Time 36000 - 60000 £ / year (est.) No home office possible

Job description

If you want to lead a friendly, hardworking team that takes pride in their work and thrives on making our guests happy, this opportunity to join our Front of House team is perfect.

A fantastic opportunity has arisen to join Wildes We are looking for an energetic, hands-on, dynamic, and enthusiastic individual who is passionate about hospitality.

As our Senior Guest Services Manager, you will be an ambassador for the hotel as well as the team you are leading. Managing the operations throughout the day, you will be passionate about delivering world class service to our guests, whilst ensuring standards are maintained and targets are achieved.

Being a Senior Guest Services Manager requires a lot of skill and dedication, so you will have incredible organisational skills and attention to detail, have a hands-on approach, along with stamina and the ability to remain positive and calm when under pressure.

About you :

You will already have experience as a Senior Guest Services Manager or similar role within a similar size hotel

You\’ll be motivated by ensuring your department and team consistently delivers an outstanding and memorable guest experience and will enjoy building rapport with guests and colleagues

You will have experience of leading diverse teams and will enjoy coaching and developing team members, motivating them to be their best.

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Senior Guest Services Manager employer: Wildes Group

At Wildes, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued and encouraged to grow. As a Senior Guest Services Manager, you will not only lead a dedicated team in delivering exceptional guest experiences but also benefit from ongoing professional development opportunities in the heart of Derbyshire's picturesque landscape. Join us for a rewarding career in hospitality, where your passion for service and leadership will shine.