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- Tasks: Lead the night operations, ensuring top-notch service and team performance.
- Company: Join Wildes, a vibrant hotel known for its commitment to guest satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values excellence and creates memorable experiences.
- Qualifications: Experience in luxury hospitality management, preferably as a Night Manager.
- Other info: Ideal for those who thrive under pressure and love coaching others.
The predicted salary is between 30000 - 42000 £ per year.
If you want to be part of a friendly, hardworking team that takes pride in their work and thrives on making our guests happy, this opportunity to join our Front of House team is perfect. A fantastic opportunity has arisen to join Wildes. We are looking for an energetic, hands-on, dynamic, and enthusiastic individual who is passionate about hospitality.
As our Night Guest Services Manager, you will be an ambassador for the hotel as well as the team you are leading. Managing the operations throughout the night, you will be passionate about delivering world class service to our guests, whilst ensuring standards are maintained and targets are achieved.
Due to the high level of responsibility, the ideal candidate will have experience working in a management level role within the luxury hospitality industry, preferably with previous Night Management experience. Being a Night Manager requires a lot of skill and dedication, so you will have incredible organisational skills and attention to detail, have a hands-on approach, along with stamina and the ability to remain positive and calm when under pressure.
About you:
- You will already have experience as a Night Guest Services Manager or similar role within a similar size hotel.
- You’ll be motivated by ensuring your department and team consistently delivers an outstanding and memorable guest experience and will enjoy building rapport with guests and colleagues.
- You will have experience of leading diverse teams and will enjoy coaching and developing team members, motivating them to be their best.
- You will have excellent hotel system knowledge and experience of training others to use this confidently.
- Knowledge of the Derbyshire area would be an advantage but is not essential.
- Most of all, you’ll have a professional, organised, charming and friendly approach.
Responsibilities:
- Ensure all hotel standards and procedures are met.
- Full responsibility for the Hotel operations whilst on shift.
- To continue to develop an effective, cohesive & competent team.
- To embrace and focus on the highest levels of service being delivered to our guests.
- Ensuring all relevant information is recorded and shared with the senior management team each day.
- Full responsibility for the safety and security of all guests and staff.
- Hands-on approach to ensure all Night Audit tasks are completed accurately.
If you love to motivate, are always looking to spot progression and development within your team, are well organised, possess excellent communication skills, can work on your own initiative, and have a genuine desire to work in the hospitality industry;
Night Manager Hotel employer: Wildes Group
Contact Detail:
Wildes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager Hotel
✨Tip Number 1
Familiarise yourself with the specific hotel operations and standards of Wildes. Understanding their unique approach to guest service will help you demonstrate your alignment with their values during any interviews.
✨Tip Number 2
Network with current or former employees of Wildes, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your previous experience in managing teams, particularly in a night setting. Highlight specific examples where you successfully led a team under pressure, as this is crucial for the Night Manager role.
✨Tip Number 4
Showcase your knowledge of hotel systems and your ability to train others. Be ready to explain how you've implemented training programs in the past, as this will demonstrate your leadership capabilities.
We think you need these skills to ace Night Manager Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any management roles. Emphasise your skills in guest services, team leadership, and operational management to align with the Night Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to manage a team and deliver exceptional guest service, as well as your hands-on approach.
Highlight Relevant Skills: In your application, focus on key skills such as organisational abilities, attention to detail, and your capacity to remain calm under pressure. These are crucial for a Night Manager, so provide examples of how you've successfully used these skills in past roles.
Show Enthusiasm for the Role: Convey your enthusiasm for the Night Manager position and the hotel’s values in your application. Mention why you want to work at Wildes specifically and how you can contribute to their goal of providing outstanding guest experiences.
How to prepare for a job interview at Wildes Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams, especially in high-pressure situations. Highlight instances where you successfully motivated your team or resolved conflicts to maintain a positive work environment.
✨Know the Hotel's Standards
Familiarise yourself with the hotel's standards and procedures before the interview. Be ready to discuss how you would uphold these standards and ensure they are met during your shifts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of examples from your past experiences where you had to think on your feet and make quick decisions.
