Web Platform & BAU Engineer

Location: This job is available to work from any of our offices; Aviemore or Edinburgh, Scotland; Sligo, Ireland; Kirkby Lonsdale, England. Hybrid working opportunities are also available.

At Wilderness Group, we craft extraordinary and personalised travel experiences, connecting discerning clients with the wild beauty and culture across the UK. We operate under our specialist brands Wilderness Scotland, Wilderness Ireland, and Wilderness England.

We offer a special combination of interesting and varied work, career development opportunities and a supportive culture in which to thrive as an individual and team member.

Role Purpose & Overview

The Web Platform & BAU Engineer is the guardian of stability, performance, and reliability across the Wilderness Group. This role is dedicated to owning the "Business As Usual" (BAU) lifecycle—ensuring our websites remain secure, fast, and functional while delivering continuous, incremental improvements that enhance the user experience.

Key Accountabilities

• BAU Ownership & Support
  • Take full ownership of the BAU ticket queue, resolving day-to-day issues including content layouts, minor theme changes, and bug fixes.
  • Provide second-line support for escalated tickets, troubleshooting plugin conflicts, redirects, tracking snippets, and form issues.
  • Ensure timely resolution and clear communication with internal stakeholders to maintain high levels of platform uptime.
• Platform Standardisation & Hygiene
  • Manage and document Cloudflare DNS configurations, ensuring clear audit trails and naming conventions.
  • Standardise hosting environments, including SSL/TLS management, backup protocols, and proactive monitoring.
  • Establish a rigorous WordPress maintenance cadence, managing core, theme, and plugin updates with robust regression testing.
  • Champion security hygiene through vulnerability response, access reviews, and plugin rationalisation.
• Planned Enhancements & UX
  • Execute incremental website improvements, such as template updates, performance "quick wins," and UX refinements.
  • Collaborate with the project team to implement website-linked initiatives and troubleshoot implementation hurdles.
  • Maintain visual and functional consistency across all Wilderness brand websites.
• Integrations & Troubleshooting
  • Troubleshoot and resolve issues with embedded Salesforce forms and website-to-CRM data flows.
  • Triage and fix straightforward API integration issues (configuration, endpoints, and payload validation).
  • Liaise with senior engineers to elevate complex architectural changes or deep Salesforce engineering requirements.
• Documentation & Process
  • Create and maintain a comprehensive site register and "runbooks" for common fixes and change control.
  • Contribute to the continuous improvement of the web development workflow and deployment processes.

What do we typically look for in successful candidates across all roles?

• Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications.
• Strong administration and organisational skills, with the ability to maintain accuracy even when busy.
• Effectively balances multiple tasks and deadlines, ensuring work is completed accurately and to a high standard.
• Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships.
• A natural collaborator who enjoys working in teams with a diverse range of individuals.
• Is committed to sustainability and is an advocate for wild places and our planet.
• A genuine interest, knowledge and passion for adventure in the regions where Wilderness Group operates.
• A commitment to some weekend work to support with any 'out of hours' operational requirements.

Preferred role-specific Skills, Knowledge & Experience

• WordPress & Core Web Tech
  • Expertise in WordPress (Custom theme development, PHP, MySQL).
  • Experience with WordPress tools like ACF (Advanced Custom Fields) and template engines.
• Web Operations & Security
  • Practical experience with Cloudflare and complex DNS management.
  • Hands-on experience with hosting environments (VPS/Cloud), SSL/TLS, and automated backup systems.
  • Strong understanding of WordPress hardening and security best practices.
  • Knowledge of performance optimisation techniques (caching, Core Web Vitals).
• Tools & Platforms
  • Familiarity with Salesforce (web-to-lead patterns and embedded forms).
  • Version control using GitHub and modern code editors (VS Code).
  • Experience with analytics and tracking tools (GA4, GTM).
• Strategic Execution
  • Self-directed delivery: Ability to manage a high-volume queue with minimal supervision.
  • Strong problem-solving skills with a focus on "permanent fixes" over "patches."
  • Excellent written communication for documentation and stakeholder updates.

Mindset & Growth

• Reliable & Disciplined: You take pride in "keeping the lights on" and making systems run better than you found them.
• Collaborative: You enjoy supporting others and translating technical issues into clear solutions.
• Detail-Oriented: You understand that in BAU, the small details impact the brand.

How to Apply

We only accept direct applications so please go check out our websites and see what we are about. If you think we are a great fit then we’re really keen to hear from you so please send us your CV and 1 page Cover Letter in PDF format through the online Breathe HR portal detailing the following:

• Which role you are applying for.
• Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload.
• How you will enhance the performance of our Tech Team.
• Describe a recurring technical issue or manual process that was inefficient or prone to error, and explain the permanent solution you engineered to streamline it.

All applications should be submitted through our Breathe HR recruitment system in PDF format and will be auto-acknowledged upon receipt before being manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don’t hesitate to apply ASAP.

Diversity, Equity and Inclusion

The Wilderness group of businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace. We welcome and encourage diverse applicants for any advertised position.

31 days holiday + earn up to 12 rostered days off per annum.

14 hours of volunteer leave to make a difference towards causes that are important to you and/or our business.

Flexible / Hybrid working plus up to 2 weeks working from anywhere.

Company Contributed Pension (after qualifying period).

Company Health Plan (after the qualifying period).

Occupational Maternity Pay (after the qualifying period).

Bike to Work Scheme.

Family and friends discounts.

Training and career development opportunities.

Team activity afternoons (Wilderness Wednesday).

Industry discounts on outdoor clothing and equipment.

Cake on your birthday.

Unlimited tea and coffee with only the occasional milk shortage emergency.

Notes: Please note that we are not in a position to offer sponsorship for this role. As such, a right to work in the UK is required in order to apply. If you have any queries or need support please contact us by email: recruitment@wildernessgroup.co.uk