At a Glance
- Tasks: Be the face of Wilderness, welcoming guests and guiding them on unforgettable journeys.
- Company: Join a thriving New Zealand family business in the tourism industry.
- Benefits: Fun, supportive environment with opportunities for growth and travel.
- Other info: Flexible hours and a commitment to diversity and inclusion.
- Why this job: Combine your love for the outdoors with meaningful customer service experiences.
- Qualifications: 2+ years in luxury customer service and strong communication skills.
The predicted salary is between 25796 - 31528 £ per year.
Have you dreamed of a job that combines your love of the outdoors and exploring New Zealand with meaningful work? Looking to join a thriving tourism company where your skills make a real impact? Want to work in a fun, supportive environment with a team that genuinely enjoys what they do? This could be your next adventure.
Who is Wilderness?
Wilderness is a New Zealand-owned family business that’s been at the forefront of tourism for over 20 years. We rent premium motorhomes to both locals and international visitors, and we’re also the exclusive New Zealand distributor for some of Germany’s top motorhome brands. We’re here to help our customers create unforgettable journeys across Aotearoa in beautifully crafted European motorhomes. But it’s not just about the vehicles—it’s about the experience we deliver, which our glowing reviews speak volumes about. With tourism in full swing and strong demand for our products and services, now’s a great time to join the Wilderness team.
What will you do?
- Create the First Impression: You are the face of Wilderness. You’ll meet guests from their flights or hotels, greeting them with a warm Kiwi welcome and setting the stage for their Aotearoa adventure.
- Empower the Explorer: You’ll provide comprehensive, high-quality orientations of our premium European motorhomes, ensuring guests feel confident, safe, and ready to hit the road.
- Assist in Unforgettable Journeys: By getting to know our guests’ aspirations, you’ll share local knowledge and travel advice that enriches their experience while promoting lower-impact, thoughtful travel.
- Support New Owners: You will assist our sales team by guiding new owners through their motorhome handovers, ensuring their documentation is perfect, and their first journey is a smooth one.
- Maintain Excellence: You’ll take pride in ensuring our guest areas and vehicles meet Wilderness quality standards, so every guest enjoys a clean, organised, and premium experience.
- Drive Continuous Improvement: You won't just follow processes; you’ll seek feedback and collaborate with the team to find better, more efficient ways to do what we do.
What we need from you
- Customer Service Excellence: 2+ years of experience in high-end or luxury customer service and a proven ability to build rapport quickly with people from all walks of life.
- Communication & Listening: Active listening is your strength to understand a guest’s needs and can communicate clearly, both in person and in writing.
- Tech-Savvy Mindset: You possess high digital literacy and are excited to master our booking systems and leverage AI tools to optimise your workflow.
- Resilience & Energy: You thrive under pressure, remain calm during busy periods, and bring a proactive, can-do energy to the team.
- Detail-Oriented & Organised: You have strong administrative skills, ensuring all legal and financial documentation is accurate and filed on time.
- The Essentials and Road-Ready: You have permanent legal entitlement to work in NZ, hold a clean, current full driver’s license and are physically confident and willing to drive large motorhomes.
- Flexible Availability: Since our guests travel year-round, you are available to work a seven-day roster, including weekends and public holidays (typically 7:30 am – 5:00 pm).
- Alignment with Our Values: You are passionate about New Zealand travel and are committed to fostering an inclusive, diverse, and high-performance workplace.
7 reasons why you would want to be part of our team
- We have a strong sense of purpose - everything we do relates back to our mission and values.
- Everyone has a passion for what they do and you can feel it.
- You get to learn and grow in a fun and supportive environment.
- You get to work with people from different backgrounds and all walks of life.
- You will work with the customer service gurus in the tourism industry and have access to high performance coaching.
- We are performance-driven and reward you for your achievements.
- We actively encourage you to travel and explore using our motorhomes.
Caring deeply about our people comes naturally to us. That’s why we are committed to fostering a diverse and inclusive workplace where all team members are valued, respected, and given equal opportunities. We encourage applicants from all backgrounds to apply.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Canterbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wilderness Motorhomes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wilderness Motorhomes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant in Canterbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wilderness Motorhomes:Your cover letter is your chance to shine! Tell us why you want to work at Wilderness Motorhomes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wilderness Motorhomes!
How to prepare for a job interview at Wilderness Motorhomes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
