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- Tasks: Help guests create unforgettable journeys across New Zealand in premium motorhomes.
- Company: Join a thriving, family-owned tourism company with over 20 years of experience.
- Benefits: Fun, supportive environment with opportunities for growth and travel.
- Why this job: Combine your love for the outdoors with meaningful customer service work.
- Qualifications: Passion for NZ travel, strong communication skills, and a full driver’s licence.
- Other info: Diverse and inclusive workplace that values all team members.
The predicted salary is between 30000 - 42000 £ per year.
Have you dreamed of a job that combines your love of the outdoors and exploring New Zealand with meaningful work? Looking to join a thriving tourism company where your skills make a real impact? Want to work in a fun, supportive environment with a team that genuinely enjoys what they do? This could be your next adventure.
Who is Wilderness?
Wilderness is a New Zealand–owned family business that’s been at the forefront of tourism for over 20 years. We rent premium motorhomes to both locals and international visitors, and we’re also the exclusive New Zealand distributor for some of Germany’s top motorhome brands. We’re here to help our customers create unforgettable journeys across Aotearoa in beautifully crafted European motorhomes. But it’s not just about the vehicles—it’s about the experience we deliver, which our glowing reviews speak volumes about. With tourism in full swing and strong demand for our products and services, now’s a great time to join the Wilderness team.
What will you do?
As a customer service consultant (aka adventure support consultant), you will be responsible for setting our guests off on a truly remarkable holiday – one that they\’ll always remember. You will blow them away with your warm Kiwi welcome and put to rest any concerns they have about using our premium motorhomes. You will take time to get to know them and their aspirations and share your local knowledge with them.
What we need from you
A passion for NZ travel and lots of experience exploring our country
A strong track record of building relationships with people from all walks of life
Strong communication skills, especially listening and understanding people\’s needs and wants
A commitment to provide exceptional service, whatever it takes
An openness to continually learn and improve
Confidence with and willingness to learn the technical side of how motorhomes work and master digital and AI tools
Availability to work weekends (7.30am – 5pm)
Current full driver’s license, ability to drive a motorhome, and eagerness to take a motorhome holiday
7 reasons why you would want to be part of our team
We have a strong sense of purpose – everything we do relates back to our mission and values
Everyone has a passion for what they do and you can feel it
You get to learn and grow in a fun and supportive environment
You get to work with people from different backgrounds and all walks of life
You will work with the customer service gurus in the tourism industry and have access to high performance coaching
We are performance-driven and reward you for your achievements
We actively encourage you to travel and explore using our motorhomes
Caring deeply about our people comes naturally to us. That’s why we are committed to fostering a diverse and inclusive workplace where all team members are valued, respected, and given equal opportunities. We encourage applicants from all backgrounds to apply. Learn more by reading our Diversity, Equity, and Inclusion (DEI) policy at https://www.wilderness.co.nz/about-us/sustainability-promise/dei-policy.
If the above is you, please apply!
Apply via SEEK and ensure you attach a cover letter stating why you want to join the Wilderness team and your CV.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
- How many years\’ experience do you have as a Customer Service Representative?
- Which of the following statements best describes your right to work in New Zealand?
- Do you have customer service experience?
- Do you have a current New Zealand driver\’s licence?
- How would you rate your English language skills?
- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
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Customer Service Consultant employer: Wilderness Motorhomes Ltd
Contact Detail:
Wilderness Motorhomes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Wilderness's mission and values. Show us that you’re not just another candidate but someone who genuinely connects with our purpose of creating unforgettable journeys.
✨Tip Number 2
Practice your storytelling skills! We love hearing about your adventures and experiences. Be ready to share how your passion for NZ travel has shaped your customer service approach and how you can bring that warmth to our guests.
✨Tip Number 3
Don’t shy away from showcasing your personality! We’re all about fun and support here at Wilderness. Let your enthusiasm shine through during interviews and interactions—show us why you’d be a great fit for our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to highlight your unique skills and experiences that align with what we’re looking for in a Customer Service Consultant.
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Show Your Passion for NZ Travel: Make sure to highlight your love for exploring New Zealand in your cover letter. We want to see that you’re not just looking for a job, but that you genuinely care about helping others create unforgettable journeys across Aotearoa.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match what we’re looking for. Use examples that showcase your customer service experience and how you’ve built relationships with people from all walks of life.
Be Authentic and Personable: When writing your application, let your personality shine through! We’re all about warm welcomes and genuine connections, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply via our website for a smoother process. Make sure to attach your cover letter and CV, and answer the application questions thoughtfully. This is your chance to stand out, so take your time!
How to prepare for a job interview at Wilderness Motorhomes Ltd
✨Know Your Stuff About New Zealand
Brush up on your knowledge of New Zealand's must-see spots and hidden gems. Wilderness is all about creating unforgettable journeys, so being able to share personal experiences and recommendations will show your passion for travel and help you connect with the interviewers.
✨Show Off Your People Skills
Prepare examples that highlight your ability to build relationships and provide exceptional service. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to making every guest's experience memorable.
✨Be Ready to Talk Tech
Familiarise yourself with the technical aspects of motorhomes and any digital tools you might use in the role. Showing that you're eager to learn and can handle the tech side will give you an edge, especially since Wilderness values continuous improvement.
✨Embrace the Wilderness Culture
Research Wilderness’s mission and values, and be prepared to discuss how they resonate with you. Highlight your enthusiasm for working in a fun, supportive environment and your willingness to contribute to a diverse and inclusive workplace. This will show that you’re not just looking for a job, but a place where you can thrive.