At a Glance
- Tasks: Design and sell personalised travel itineraries for adventurous clients.
- Company: Join Wilderness England, a leader in crafting unique travel experiences.
- Benefits: Enjoy 31 days holiday, flexible working, and team activity afternoons.
- Other info: Be part of a diverse team committed to sustainability and personal growth.
- Why this job: Make a real impact by creating unforgettable travel experiences in stunning locations.
- Qualifications: Experience in sales and a passion for adventure are key.
The predicted salary is between 36000 - 60000 € per year.
Join to apply for the Senior Custom Trip Designer role at Wilderness England.
Benefits:
- 35 hour working week
- 31 days holiday + earn up to 12 rostered days off per annum
- 14 hours of volunteer leave to make a difference towards causes that are important to you and/or our business
- Flexible / Hybrid working plus up to 2 weeks working from anywhere
- Company Contributed Pension (after qualifying period)
- Company Health Plan (after the qualifying period)
- Occupational Maternity Pay (after the qualifying period)
- Family and friends discounts
- Training and career development opportunities
- Team activity afternoons (Wilderness Wednesday)
- Industry discounts on outdoor clothing and equipment
- Cake on your birthday
- Unlimited tea and coffee with only the occasional milk shortage emergency
About Us:
At Wilderness Group, we craft extraordinary and personalised travel experiences, connecting discerning clients with the wild beauty and culture across the UK. We operate under our specialist brands Wilderness Scotland and Wilderness England. We offer a special combination of interesting and varied work, career development opportunities and a supportive culture in which to thrive as an individual and team member.
Role Purpose & Overview:
As Senior Custom Trip Designer within The Wilderness Group, you will create, accurately cost and sell personalised trip itineraries to a range of clients. Focusing on our core destinations of Scotland and England, you will design meaningful custom travel experiences, nurturing a range of B2B agents and clients from opportunity to conversion and beyond.
Key Accountabilities:
- Manage client relationships, nurture leads and drive sales conversions to meet the demands of the business.
- Create unique and inspiring custom trip proposals taking into consideration what is realistic from a client and logistical perspective.
- Provide clear and accurate information in a timely manner to the clients and the Operations Team.
- Achieve set sales and conversion targets to drive our business success.
Key Responsibilities:
- Follow agreed sales processes to convert enquiries into bookings.
- Continue to evolve your own product knowledge and our offering.
- Collaborate with the operations team to ensure the smooth running of trips.
- Maintain up to date and accurate information on our CRM system.
- Compile detailed, accurate and well presented client travel documentation.
- Support the work of the sales team and wider Wilderness teams as required.
What do we typically look for in successful candidates across all roles?
- Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications.
- Strong administration and organisational skills, with the ability to maintain accuracy even when very busy.
- Consistently great attention to detail, even when faced with multiple tasks and deadlines.
- Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships.
- A natural collaborator who enjoys working in teams with a diverse range of individuals.
- Is committed to sustainability and is an advocate for wild places and our planet.
- A genuine interest, knowledge and passion for adventure in the regions where Wilderness Group operates.
- A commitment to some weekend work to support with any 'out of hours' operational requirements.
Preferred role-specific Skills, Knowledge & Experience:
- A verifiable track record of meeting or exceeding annual sales targets with excellent conversion rates.
- Experienced in creating and selling custom travel itineraries to a range of clients within the travel and tourism industry.
- B2B experience and/or inbound experience is a distinct advantage but not a requirement.
- Uses own initiative with a proven collaborative approach to problem-solving.
- Experienced in supporting, mentoring and/or supervising team members ideally in sales environment.
- Has a proven track record of reaching and exceeding ambitious sales targets.
- Is agile, flexible and does quick but accurate work.
- Strong writing skills including copywriting and editing.
- Working knowledge of the tourism product in Scotland, England, Wales.
- A strong and clear commitment to customer service excellence and "extra mile" delivery.
Diversity, Equity and Inclusion:
The Wilderness group of businesses are committed to diversity through inclusive practices. We welcome and encourage diverse applicants for any advertised position.
How to Apply:
Please send us your CV and Cover Letter in PDF format through the online Breathe HR portal detailing your relevant experience and transferable skills.
Your application must be complete to be fully considered. Please ensure that your CV and Cover Letter are complete in PDF format before clicking apply.
Additional Information:
Please note that we are not in a position to offer sponsorship for this role. A right to work in the UK is required in order to apply.
Senior Custom Trip Designer in Kirkby Lonsdale employer: Wilderness England
Wilderness England is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and development. With flexible working arrangements, generous holiday allowances, and unique team-building activities, employees are encouraged to thrive both personally and professionally while crafting unforgettable travel experiences in the stunning landscapes of England and Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Custom Trip Designer in Kirkby Lonsdale
✨Tip Number 1
Get to know the company! Research Wilderness England and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which could give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to sales and customer service. Think about how your past experiences align with the role of Senior Custom Trip Designer and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Custom Trip Designer in Kirkby Lonsdale
Some tips for your application 🫡
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Senior Custom Trip Designer role. Highlight relevant experience and skills that match what we're looking for, especially in creating custom travel itineraries and managing client relationships.
Showcase Your Passion:Let your love for adventure and the regions we operate in shine through! Share any personal experiences or knowledge about Scotland and England that could enhance your application. We want to see your enthusiasm for crafting unique travel experiences.
Follow the Application Instructions:Pay close attention to the application process. Make sure to submit your CV and cover letter in PDF format through our Breathe HR portal, and don’t forget to specify your preferred office location. A complete application is key!
Propose a Custom Itinerary:As part of your application, create a short custom itinerary based on the brief provided. This is your chance to demonstrate your creativity and understanding of our clients' needs. Show us how you can design an unforgettable trip!
How to prepare for a job interview at Wilderness England
✨Know Your Itinerary Inside Out
Before the interview, make sure you thoroughly understand the custom itinerary you proposed. Be ready to discuss your choices for accommodations, activities, and logistics. This shows your attention to detail and passion for crafting unique travel experiences.
✨Showcase Your Sales Skills
Prepare to share specific examples of how you've met or exceeded sales targets in the past. Use metrics and figures to back up your claims. This will demonstrate your ability to drive sales conversions, which is crucial for the Senior Custom Trip Designer role.
✨Emphasise Team Collaboration
Wilderness Group values teamwork, so be ready to discuss how you've successfully collaborated with others in previous roles. Share stories that highlight your interpersonal skills and emotional intelligence, especially in high-pressure situations.
✨Express Your Passion for Adventure
Make sure to convey your genuine interest in the regions where Wilderness Group operates. Share personal experiences or knowledge about Scotland and England that relate to adventure travel. This will resonate well with the interviewers and show that you're a great cultural fit.
