At a Glance
- Tasks: Lead operations in a vibrant aparthotel, ensuring exceptional guest experiences and team performance.
- Company: Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Flexible working, bonus schemes, discounted stays, and education support.
- Other info: Engage with the community and foster a culture of respect and inclusivity.
- Why this job: Join a diverse team and make a real impact in a dynamic environment.
- Qualifications: 5+ years in luxury hotels with strong people management skills.
The predicted salary is between 40000 - 50000 € per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are on the search for our next Operations Manager at Wilde Manchester. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits:
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- 5+ years relevant experience within a lifestyle or luxury hotel is preferred, along with previous people management, R&B, and Front Office or Housekeeping experience
- Local market knowledge is preferred
- Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.
What you can do for us:
- Offer our guests a considered, intelligent, and aesthetically pleasing experience
- Supervise and manage the Front Office, Housekeeping, Maintenance and R&B teams
- Collaborate with the HOD’s to manage high standards of cleanliness and maintenance across the business
- Collaborate with the GM and other department heads to develop and implement operational and commercial strategies
- Assist the GM with budgeting, forecasting, profitability, P&L and financial analysis
- Analyse and foresee guest requirements, particularly for returning or frequent guests and take prompt action to ensure guest needs are met to a very high standard
- Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
Start your Wilde journey today! Take the leap and click "apply" now!
Operations Manager in Manchester employer: Wilde
Wilde is an exceptional employer that champions a vibrant and inclusive work culture, offering Operations Managers the chance to thrive in a dynamic environment while making a meaningful impact. With benefits like flexible working patterns, generous paid family leave, and opportunities for personal growth through education support and volunteer days, Wilde Manchester stands out as a place where your contributions are valued and celebrated. Join us in our mission to create unique experiences across iconic European cities, all while being part of a diverse team that encourages you to bring your authentic self to work.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it's at a job fair or an interview, let your unique self shine through. Wilde values individuality, so don’t be afraid to express what makes you, well, you!
✨Tip Number 3
Research is key! Before any interview, dive deep into Wilde’s culture, values, and recent news. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining Wilde directly. Don’t miss out on this opportunity—hit that apply button today!
We think you need these skills to ace Operations Manager in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Wilde and making a difference in our vibrant team.
Tailor Your Experience:Make sure to highlight your relevant experience in lifestyle or luxury hotels. We’re looking for someone who can bring their unique skills to the table, so don’t be shy about showcasing what makes you a great fit!
Be Authentic:At Wilde, we value diversity and individuality. Don’t hesitate to let your personality come through in your application. We want to know the real you and how you can contribute to our inclusive culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Wilde
✨Know Your Wilde
Before the interview, dive deep into Wilde's values and culture. Understand their unique approach to hospitality and how they blend Irish heritage with local cultures. This will help you connect your experience to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Adaptability
Given the fast-paced environment at Wilde, be ready to discuss specific examples of how you've adapted to change in previous roles. Highlight situations where you responded quickly to feedback or guest needs, demonstrating your ability to thrive under pressure.
✨Prepare for Team Dynamics
As an Operations Manager, you'll be leading various teams. Be prepared to talk about your leadership style and how you foster a high-performance culture. Share examples of how you've provided constructive feedback and supported team members in achieving their goals.
✨Emphasise Guest-Centric Service
Wilde is all about providing exceptional guest experiences. Think of ways you've gone above and beyond for guests in the past. Be ready to discuss how you analyse guest requirements and implement strategies to ensure their needs are met, especially for returning guests.
