At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences every day.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, paid volunteer days, and discounted stays for family and friends.
- Other info: Embrace a culture of respect, inclusivity, and community engagement.
- Why this job: Be the face of Wilde and make a real impact in a vibrant environment.
- Qualifications: 4 years of front office experience in lifestyle or luxury hotels preferred.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Front Office Manager at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we're not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits:
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers, based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to £550
- Cycle to work scheme to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- 4 years relevant front office experience within a lifestyle or luxury hotel is preferred, ideally with managerial or supervisory experience
- Local market knowledge is preferred
- Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands
What you can do for us:
- Ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner
- Monitor and address feedback from guest satisfaction surveys, as well as third-party websites, including the skilful resolution of disputes and complaints in a professional manner
- Compile action plans, and adjust where necessary
- Verify payments upon guest check-in or ensure the reservation is guaranteed, following established procedures for various payment methods
- Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay
- Take responsibility for Health and Safety while on shift, and manage team members
- Demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair - become the face of Wilde and represent us with pride
- Ensure all Wilde procedures are implemented and controlled in line with our Brand guidelines, standards and SOPs
- Strive for excellence every day - set ambitious goals and exceed them
- Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression
- Constantly seek opportunities to innovate and improve
- Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team
- Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission
Start your Wilde journey today! Take the leap and click "apply" now!
Front Office Manager - Manchester employer: Wilde
Wilde is an exceptional employer that champions a vibrant and inclusive work culture, making it an ideal place for those seeking to thrive in the hospitality industry. With a strong focus on employee growth through education support, flexible working patterns, and a rewarding bonus scheme, team members are encouraged to bring their unique selves to work while contributing to a dynamic environment. Located in Manchester, you will be part of a rapidly expanding aparthotel group that values community engagement and sustainability, ensuring your role as Front Office Manager is both meaningful and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wilde. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wilde
Don't be shy about reaching out to Wilde directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wilde and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wilde
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
