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- Tasks: Lead a dynamic team to create unforgettable guest experiences in a vibrant aparthotel environment.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, paid volunteer days, and discounts for you and your loved ones.
- Why this job: Be the face of Wilde and make a real impact in hospitality with your unique flair.
- Qualifications: 2+ years in a similar role, ideally in lifestyle hotels or hospitality.
- Other info: Embrace a culture of inclusivity and kindness while pushing boundaries of excellence.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe. With an impressive track record of multiple new aparthotels opening each year, we are on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we are not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits:
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
We would love you to have:
- 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector
- Knowledge of Front Office operations
- Some previous F&B/Barista experience is preferred but training can be provided
What you can do for us:
- Endless Opportunities in One Space: Whether you are welcoming guests or crafting the perfect cocktail, you will thrive in our dynamic lobby, bar, and host stand. It is about maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
- Make a Lasting Impact: Confidence is key. Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Set the Mood: You are responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
- Master Every Shift: Whether you are opening, swinging, or closing, you are in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked, including health & safety and complaints management.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
Start your Wilde journey today. Take the leap and click "apply" now.
Guest Services Manager in London employer: Wilde
Contact Detail:
Wilde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Wilde or similar places. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an interview, let your unique self shine through. Wilde values individuality, so don’t hold back on showcasing what makes you special.
✨Tip Number 3
Prepare for the unexpected! In a fast-paced environment like Wilde, you might face some curveballs during interviews. Practice answering situational questions and think about how you’d handle various guest scenarios. This will show you’re ready for anything!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your experience in guest services and how you embody Wilde’s core values. Let’s make your dream job a reality!
We think you need these skills to ace Guest Services Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique self shine through! We want to see your enthusiasm and energy, so don’t be afraid to inject a bit of your personality into your cover letter and CV.
Tailor Your Application: Make sure to customise your application for the Guest Services Manager role. Highlight your relevant experience in hospitality and how it aligns with our values at Wilde. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your CV and cover letter well, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Wilde
✨Know Your Wilde
Before the interview, dive deep into Wilde's values and culture. Familiarise yourself with their unique approach to hospitality and how they blend Irish heritage with local cultures. This will help you connect your experiences to what they stand for.
✨Showcase Your Guest-Centric Mindset
Prepare examples that highlight your ability to create memorable guest experiences. Think of specific situations where you went above and beyond for a guest, as this role is all about making a lasting impact.
✨Demonstrate Team Spirit
Wilde values collaboration, so be ready to discuss how you've worked effectively in teams. Share stories that illustrate your communication skills and how you’ve contributed to a positive team environment.
✨Embrace the Fast-Paced Environment
Since the role involves working in a dynamic setting, prepare to discuss how you handle pressure and adapt to changing situations. Highlight any experience you have in high-paced environments to show you're ready for the challenge.
