At a Glance
- Tasks: Lead our exciting new Shoreditch aparthotel and drive its success from pre-opening onwards.
- Company: Join Wilde, a rapidly expanding aparthotel operator with a vibrant culture.
- Benefits: Enjoy paid family leave, bonuses, discounted stays, and education support.
- Other info: Be part of a diverse team committed to sustainability and community engagement.
- Why this job: Make a real impact in a dynamic environment while embracing your unique self.
- Qualifications: Proven leadership experience in lifestyle hotels and strong commercial acumen required.
The predicted salary is between 56700 - 69300 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we're not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.
We are currently seeking an experienced and commercially focused General Manager to lead our beautiful and modern Shoreditch aparthotel, through its pre-opening and beyond! This 275 key aparthotel (a mix of Studios & 1 bed apartments) will open in quarter two of next year, with a welcoming lobby, guest shop, and bar/lounge on the ground floor, along with a guest gym.
Benefits:
- Paid family leave (>1 year of service)
- Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to £550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.
We would love you to have:
- Proven leadership experience and 3 years in a similar level role, along with significant experience within a lifestyle hotel or aparthotel, combined with F&B experience is essential
- Demonstrated success in driving revenues through the strategic management of commercial initiatives
- Humble and approachable, fostering a positive and inclusive work environment
- Forward-thinking and innovative, always looking for opportunities to improve operations
- Self-motivated and able to inspire and lead the team effectively
- Energetic, flexible, and adaptable to changing circumstances
- Possesses a keen eye for detail and is highly organized
- Ability to adapt effectively and make decisions under pressure
- Proficiency in engaging in strategic business discussions at a higher level
- Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
- Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
- A bachelor's degree in Hospitality Management or a related field is preferred
What you can do for us:
- Support all HODs in all aspects of running the property, including front office, housekeeping, F&B, maintenance, sales and revenue
- Ensure that all departments operate within the brand SOPs, monitoring and taking action to any feedback within a timely manner
- Regularly evaluate individual and team performance against their goals to drive a high performance culture
- Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings
- Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
- Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
- Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals
- Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization
- Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission
- As part of our Operations team, demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key
General Manager - London employer: Wilde
Wilde is an exceptional employer that champions a vibrant and inclusive work culture, offering a range of benefits such as flexible working patterns, paid family leave, and opportunities for personal growth through education support. As a Guest Services Manager in the dynamic city of Cambridge, you'll thrive in a fast-paced environment where your contributions are valued, and you can make a meaningful impact on guest experiences while enjoying unique perks like discounted stays and volunteer days.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wilde. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wilde
Don't be shy about reaching out to Wilde directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wilde and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wilde
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
