At a Glance
- Tasks: Manage front desk operations and ensure guest satisfaction in a vibrant aparthotel.
- Company: Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Flexible working patterns, paid family leave, and education support for skill development.
- Other info: Engage with the community and foster a culture of respect and inclusivity.
- Why this job: Join a diverse team and make a real impact in a dynamic hospitality environment.
- Qualifications: 4 years of front office experience, preferably in lifestyle or luxury hotels.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Front Office Manager (Maternity cover) at Wilde to start in September. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we're not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits:
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to £550
- Cycle to work scheme to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- 4 years relevant front office experience within a lifestyle or luxury hotel is preferred ideally with managerial or supervisory experience
- Local market knowledge is preferred
- Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.
What you can do for us:
- Ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner.
- Monitor and address feedback from guest satisfaction surveys, as well as third-party websites, including the skilful resolution of disputes and complaints in a professional manner.
- Compile action plans, and adjust where necessary.
- Verify payments upon guest check-in or ensure the reservation is guaranteed, following established procedures for various payment methods.
- Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
- Take responsibility for Health and Safety while on shift, and manage team members.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair - become the face of Wilde and represent us with pride.
- Ensure all Wilde procedures are implemented and controlled in line with our Brand guidelines, standards and SOPs.
- Strive for excellence every day - set ambitious goals and exceed them.
- Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Constantly seek opportunities to innovate and improve.
- Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
Start your Wilde journey today! Take the leap and click "apply" now!
Front Office Manager (Maternity cover) - London employer: Wilde
Wilde is an exceptional employer that champions a vibrant and inclusive work culture, offering a range of benefits including flexible working patterns, generous family leave, and opportunities for personal development. As a Front Office Manager in London, you will thrive in a dynamic environment where your contributions are valued, and you can make a meaningful impact while enjoying unique perks like discounted stays and volunteer days. Join us at Wilde, where your career can flourish amidst the excitement of our expanding aparthotel portfolio across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager (Maternity cover) - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Wilde. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Wilde's values and culture. Show us how your experience aligns with our mission and how you can contribute to our vibrant team. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Think about how you can demonstrate your adaptability and guest-focused approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you're genuinely interested in joining our team at Wilde.
We think you need these skills to ace Front Office Manager (Maternity cover) - London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique self shine through! We want to see your enthusiasm and energy, so don’t be afraid to inject a bit of your personality into your cover letter and CV.
Tailor Your Application:Make sure to customise your application for the Front Office Manager role. Highlight your relevant experience in lifestyle or luxury hotels, and showcase how you can bring value to Wilde with your local market knowledge.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your CV and cover letter well, making it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Wilde!
How to prepare for a job interview at Wilde
✨Know Your Wilde
Before the interview, dive deep into Wilde's values and culture. Familiarise yourself with their unique approach to hospitality and how they blend Irish heritage with local cultures. This will help you connect your experience to their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Front Office Experience
Be ready to discuss your relevant front office experience in detail. Highlight specific situations where you've successfully managed guest feedback or resolved complaints. Use examples that demonstrate your adaptability and ability to thrive in a fast-paced environment, as this is crucial for the role.
✨Emphasise Team Leadership Skills
As a potential Front Office Manager, it's essential to showcase your leadership abilities. Prepare to talk about how you've motivated your team, fostered inclusivity, and handled conflicts. Share stories that illustrate your commitment to creating a positive work environment and how you lead by example.
✨Prepare Questions That Matter
At the end of the interview, have thoughtful questions ready that reflect your interest in the role and the company. Ask about their approach to guest satisfaction or how they encourage innovation within the team. This shows that you're not just looking for any job, but that you're keen on contributing to Wilde's success.
