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- Tasks: Manage the front desk, ensuring smooth operations and guest satisfaction.
- Company: Wilde, a rapidly expanding aparthotel operator across Europe.
- Benefits: Flexible working, paid volunteer days, and discounted stays for you and your loved ones.
- Why this job: Join a diverse team and make a real impact in a vibrant environment.
- Qualifications: 4 years of front office experience, preferably in lifestyle or luxury hotels.
- Other info: Embrace a culture of respect, inclusivity, and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we are on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Front Office Manager at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we are not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits:
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to £550
- Cycle to work scheme to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- 4 years relevant front office experience within a lifestyle or luxury hotel is preferred ideally with managerial or supervisory experience
- Local market knowledge is preferred
- Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.
What you can do for us:
- Ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner.
- Monitor and address feedback from guest satisfaction surveys, as well as third-party websites, including the skilful resolution of disputes and complaints in a professional manner.
- Compile action plans, and adjust where necessary.
- Verify payments upon guest check-in or ensure the reservation is guaranteed, following established procedures for various payment methods.
- Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
- Take responsibility for Health and Safety while on shift, and manage team members.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair - become the face of Wilde and represent us with pride.
- Ensure all Wilde procedures are implemented and controlled in line with our Brand guidelines, standards and SOPs.
- Strive for excellence every day - set ambitious goals and exceed them.
- Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Constantly seek opportunities to innovate and improve.
- Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
Start your Wilde journey today! Take the leap and click "apply" now!
Front Office Manager - London employer: Wilde
Contact Detail:
Wilde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former employees of Wilde. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Wilde's values and culture. Think about how your experience aligns with their mission and be ready to share specific examples that showcase your adaptability and guest-focused approach.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Remember, they’re looking for someone who can embody the Wilde spirit and represent the brand with pride.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Wilde.
We think you need these skills to ace Front Office Manager - London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique self shine through! We want to see your enthusiasm and energy, so don’t be afraid to inject a bit of your personality into your cover letter and CV.
Tailor Your Application: Make sure to customise your application for the Front Office Manager role. Highlight your relevant experience in lifestyle or luxury hotels and how it aligns with our values at Wilde. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your CV and cover letter well. We appreciate a tidy presentation that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wilde
✨Know Your Wilde
Before the interview, dive deep into Wilde's values and culture. Understand their commitment to inclusivity and community engagement. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Experience
With 4 years of front office experience, be ready to share specific examples of how you've handled guest feedback and resolved complaints. Highlight any managerial roles you've had and how you adapted to challenges in a fast-paced environment.
✨Be the Brand Ambassador
Wilde is looking for someone who can represent their brand with pride. During the interview, express your enthusiasm for the role and how you plan to embody their values. Share ideas on how you would enhance guest experiences and contribute to the hotel's reputation.
✨Ask Thoughtful Questions
Prepare questions that reflect your understanding of the role and the company. Inquire about their approach to guest satisfaction and how they measure success. This shows that you're not just interested in the job, but also in contributing to Wilde's mission.
