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- Tasks: Lead a dynamic team to create unforgettable guest experiences in a vibrant aparthotel.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, bonus schemes, discounted stays, and paid volunteer days.
- Why this job: Be the face of Wilde and make a real impact in hospitality.
- Qualifications: 2+ years in a similar role, with front office and F&B experience preferred.
- Other info: Embrace a culture of inclusivity and kindness while growing your career.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Guest Services Manager – London Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we\’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna We are on the search for our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde , we\’re not just an aparthotel group: we\’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Benefits: Paid family leave (>1 year of service) Flexible working patterns Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, your family and friends Refer and earn scheme – earn up to / 550 Cycle to work scheme- to support a healthy lifestyle and our planet Education Support to help you foster new skills Volunteer days: 2 paid volunteer days per year Support for you and your family when you need it with our Employee Assistance Program (EAP) An extra day off to celebrate your birthday We would love you to have: 2 years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required Knowledge of Front Office operations Some previous F&B/Barista experience is preferred but training can be provided What you can do for us: Endless Opportunities in One Space: Whether you\’re welcoming guests or crafting the perfect cocktail, you\’ll thrive in our dynamic lobby, bar, and host stand. It\’s about maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service. Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair-become the face of Wilde and represent us with pride. Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors. Stay Driven, Stay Motivated: Strive for excellence every day-set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success. Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home. Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression. Set the Mood: You\’re responsible for creating the perfect atmosphere-whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter. Master Every Shift: Whether you\’re opening, swinging, or closing, you\’re in control-keeping operations seamless and collaborating with your team to ensure nothing is overlooked, including health & safety and complaints management Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success. Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team. Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission. Start your Wilde journey today! Take the leap and click \”apply\” now!41bf1e1f-b16b-4260-a40a-17c77a06fd15
Guest Services Manager - London employer: Wilde
Contact Detail:
Wilde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an interview, let your unique self shine through. Wilde values individuality, so don’t be afraid to express what makes you, well, you!
✨Tip Number 3
Prepare for those interviews! Research Wilde and its culture, and think about how your experience aligns with their values. Be ready to share examples of how you've created memorable guest experiences in the past—this is your time to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Wilde family. So, don’t wait—click that apply button and take the leap!
We think you need these skills to ace Guest Services Manager - London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique self shine through! We want to see your enthusiasm and energy, so don’t be afraid to inject a bit of flair into your cover letter and CV.
Tailor Your Experience: Make sure to highlight your relevant experience in the hospitality sector. We’re looking for someone who understands Front Office operations and can bring that knowledge to our team, so connect your past roles to what we do at Wilde.
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you’ve used them in previous roles. Whether it’s creating memorable guest experiences or managing a busy bar, show us how you’ve made an impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at Wilde
✨Know the Company Inside Out
Before your interview, dive deep into Wilde's values, culture, and recent developments. Understanding their unique approach to hospitality will help you align your answers with what they’re looking for.
✨Showcase Your Guest-Centric Mindset
Prepare examples from your past experiences where you went above and beyond for guests. Highlighting your commitment to exceptional service will resonate well with the interviewers.
✨Demonstrate Team Spirit
Wilde values collaboration, so be ready to discuss how you've worked effectively in teams. Share stories that showcase your ability to communicate and support your colleagues in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about Wilde’s future projects or community engagement initiatives. This shows your genuine interest in the role and the company, making you stand out as a candidate.
