At a Glance
- Tasks: Manage and process inbound sales and reservations enquiries while providing top-notch customer service.
- Company: Join Staycity Group, a leading European aparthotel provider with a focus on modern hospitality.
- Benefits: Enjoy flexible working patterns, generous holidays, health insurance, and a bonus scheme for high performers.
- Other info: Opportunities for growth, volunteer days, and support for your education and well-being.
- Why this job: Be the first point of contact for guests and make their experience exceptional in a fun team environment.
- Qualifications: Fluent English required; proficiency in Word, Excel, and Opera PMS preferred.
The predicted salary is between 31500 - 38500 £ per year.
At Staycity Group, we bring together two leading aparthotel brands - Staycity Aparthotels and Wilde Aparthotels - united by a shared commitment to modern, flexible hospitality. Across our properties and support teams, our goal is simple: to deliver exceptional experiences for our guests and create an environment where our people can do their best work.
Staycity is looking for a Reservations Sales Agent, ideally with Groups experience, to join their Reservations Team, in the Dublin Head Office, on a full-time permanent basis. This is an opportunity to join the reservations team of the leading Aparthotel provider in Europe. Staycity provides a fun, fast-paced & committed team-orientated culture with a strong emphasis on collaboration and employee welfare. We would especially welcome candidates who speak fluent English as well as French/German.
You will be dealing with customers both internally and externally, so our ideal candidate would be someone with a strong customer focus. Staycity offers a competitive package, as well as the opportunity for growth and advancement.
Benefits:- Paid family leave (>1 year of service)
- Flexible working patterns
- Generous holiday allowance
- Matched pension contributions
- Health and Dental Insurance
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme if you successfully refer a friend to work with us
- Cycle to work scheme- to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
It is essential the candidate has fluent English, written as well as spoken. Applicants should be proficient in Word, Excel and experience in Opera PMS is preferable. The position requires an ambitious individual with excellent customer service skills, an excellent telephone manner and attention to detail. The ideal candidate is an organised, target-driven individual with the ability to prioritise workload in an appropriate manner.
As a Reservations Sales Agent, you are responsible for the management and processing of all inbound Sales and reservations enquiries from various channels, as well as answering customer/agent enquiries. The role also involves making and amending reservations, gathering lead enquiries for the Sales team, confirming group reservations and reporting daily sales along with performance indicators. You will qualify sales needs and where possible set up calls and meetings for the city Sales Managers. From time to time, this role will also require the individual to undertake sales research, with the aim of assisting the sales team in identifying and developing new leads. Quality customer service is the priority.
If you thrive in a fast-paced, evolving environment where ambiguity is met with enthusiasm and determination, and if you lead with kindness, clarity, and curiosity, we'd love to hear from you. Start your Staycity Group journey - apply now!
Reservations Sales Agent - Groups - Dublin 8 employer: Wilde
At Staycity Group, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Dublin 8. Our commitment to employee growth is reflected in our generous benefits, including flexible working patterns, education support, and paid volunteer days, all designed to empower our team members to thrive both personally and professionally. Join us and be part of a dynamic hospitality group where your contributions are valued, and you can make a meaningful impact across our diverse European markets.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Sales Agent - Groups - Dublin 8
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wilde. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wilde
Don't be shy about reaching out to Wilde directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Sales Agent - Groups - Dublin 8
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wilde and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wilde
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
