At a Glance
- Tasks: Shape the guest journey and resolve feedback professionally.
- Company: Join a vibrant hospitality team focused on guest satisfaction.
- Benefits: Flexible hours, bonus scheme, discounted stays, and education support.
- Other info: Enjoy volunteer days and an extra day off for your birthday.
- Why this job: Make a real difference in guests' experiences every day.
- Qualifications: 2 years Front Desk experience and strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
We're now hiring a Guest Services Manager to help shape the Staycity guest journey.
- A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites.
This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
- Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
- You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
- Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
- Previous experience of at least 2 years working at the Front Desk in a similar property.
- Experience using Opera and excellent communication and interpersonal skills are required for this role.
- Paid family leave (more than 1 year of service).
- Flexible working patterns.
- Bonus scheme that rewards high performers, based on our core values and tied to individual property goals.
- Discounted rates for overnight stays for you, your family and friends.
- Refer and earn scheme - earn up to £/€550.
- Cycle to work scheme - to support a healthy lifestyle and our planet.
- Education Support to help you foster new skills.
- Volunteer days: 2 paid volunteer days per year.
- Support for you and your family when you need it with our Employee Assistance Program (EAP).
- An extra day off to celebrate your birthday.
- #J-18808-Ljbffr
Guest Services Manager in City of Westminster employer: Wilde
At Staycity Group, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Dublin 8. Our commitment to employee growth is reflected in our generous benefits, including flexible working patterns, education support, and paid volunteer days, all designed to empower our team members to thrive both personally and professionally. Join us and be part of a dynamic hospitality group where your contributions are valued, and you can make a meaningful impact across our diverse European markets.
