At a Glance
- Tasks: Lead and shape the guest experience in a dynamic aparthotel environment.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy competitive bonuses, discounted stays, education support, and paid volunteer days.
- Other info: Opportunity for career growth into property leadership roles.
- Why this job: Be part of a diverse team and make a real impact on guest experiences.
- Qualifications: Experience in hotel management and strong leadership skills required.
The predicted salary is between 33075 - 40425 £ per year.
Welcome to
Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe!
With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna
Embrace the high-paced, evolving environment with enthusiasm and curiosity.
At Wilde , we’re not just an aparthotel group: we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.
Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
We’re now hiring a newly created role - Assistant General Manager, at Wilde Paddington, to help shape the Wilde guest experience and drive performance across the property.
As an AGM, you’ll gain exposure to every aspect of the business, taking on increasing responsibility for commercial results, financial performance, people leadership, guest satisfaction, and operational excellence, while developing the skills and confidence to lead a property of your own.
This is a pivotal role within our General Manager succession pathway and an exceptional opportunity to prepare for your next step into property leadership
Benefits
- Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme – earn up to £/€550
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
- What We Would Love You To Have
- Strong experience leading a complex hotel, aparthotel or similar guest-led lifestyle operation
- Experience in a lifestyle asset, where blending seemeless guest and locals alike
- Proven leadership across multiple departments (Front Office, Housekeeping, Maintenance, F&B)
- Strong commercial and financial acumen, with experience of P&L, budgeting, forecasting, labour and cost management
- Experience using performance data to identify issues, make decisions and improve results
- Proficiency in hotel systems such as Opera PMS, Snapfix, Review Pro and OTA extranets, along with the ability to quickly learn and adapt to new technologies.
- Strong people leadership, with experience developing leaders and building high-performing teams
- Confidence making decisions and taking accountability for outcomes
- Strong understanding of guest experience and operational performance
- Ability to work effectively across property and central teams
- Adaptability, resilience and a continuous improvement mindset.
- Experience with Lean methodology
- Flexibility to support the operation as required
What You Can Do For Us
- Guest Excellence
- Own guest experience performance, ensuring consistently high standards across the property.
- Use guest feedback, GRI, Brand Standard Audits and other performance measures to identify issues and drive improvement.
- Ensure Heads of Department understand and take accountability for their impact on the guest.
- Take ownership of any guest issues and ensure underlying problems are addressed, not just resolved.
- Create a culture where teams are empowered to make decisions that improve the guest experience.
- Commercial Acumen
- Take clear accountability for agreed areas of the property P&L and overall business performance.
- Work with the GM on revenue, profitability, payroll, productivity, cost and operational targets, with defined areas of ownership.
- Play an active role in budgeting, forecasting and property performance reviews.
- Understand what is driving performance and take action when the property is behind plan.
- Connect commercial and financial performance with operational decisions, guest experience and people performance.
- Ensure Heads of Department understand their budgets, targets and commercial responsibilities.
- Make informed decisions that balance guest experience, team performance and profitability.
- Culture & Leadership of Others
- Lead and develop Heads of Department, holding them accountable for performance across their areas.
- Build a strong property leadership team with clear ownership and decision-making at the right level.
- Take an active role in recruitment, performance, talent development and succession planning.
- Identify and develop future leaders within the property.
- Lead employee relations matters with fairness, consistency and sound judgement.
- Build strong relationships across Operations, People, Revenue, Sales, Finance and other central teams.
- Create a culture of accountability where people understand both what they own and the results expected of them.
- Resilience & Adaptability
- Hold significant day-to-day leadership accountability for the property, making decisions and driving performance in your own right, not simply in the GM’s absence.
- Have the breadth, authority and capability to take full leadership of the property when required.
- Identify emerging operational, commercial, people or guest risks and take action early.
- Lead confidently through periods of high demand, change and competing priorities.
- Ensure strong standards across health & safety, fire safety, compliance and risk management.
- Maintain performance and leadership continuity when the GM is away from the property.
- Growth Mindset & Continuous Improvement
- Continuously challenge how the property can perform better across guest, people, commercial and operational measures.
- Use data and insight to identify opportunities and turn them into clear actions.
- Lead improvement initiatives that deliver measurable impact rather than simply implementing process.
- Build strong operating rhythms and accountability across the property leadership team.
- Lead property projects, system rollouts and change initiatives where required.
- Share learning and best practice across the wider Operations team.
- Continue building the breadth of commercial, financial, people and operational leadership required to progress into a future General Manager role
Everything we do is guided by our values: Curiosity, Drive, Kindness, Respect and Collaboration.
These values shape how we lead, make decisions, deliver results and create exceptional experiences for our guests and colleagues.
We’re looking for leaders who bring these values to life every day.
Candidates must have current and ongoing right to work in the country of the role applied for.
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Assistant General Manager employer: Wilde W A Co
Wilde is an exceptional employer that fosters a vibrant and inclusive work culture, where your unique contributions are valued and encouraged. As an Assistant General Manager at Wilde Paddington, you will benefit from comprehensive employee growth opportunities, including a clear pathway to property leadership, alongside competitive perks such as a bonus scheme, discounted stays, and paid volunteer days. Join us in shaping memorable guest experiences while thriving in a dynamic environment that celebrates curiosity, drive, kindness, respect, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wilde W A Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wilde W A Co
Don't be shy about reaching out to Wilde W A Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wilde W A Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wilde W A Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
