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- Tasks: Provide 2nd Line technical support and troubleshoot issues for clients.
- Company: Join a leading IT service provider with diverse industry clients.
- Benefits: Enjoy 25 days holiday, funded training, healthcare, and paid volunteer day.
- Why this job: Perfect for curious tech enthusiasts eager to learn and grow in a supportive environment.
- Qualifications: 2+ years in IT support, strong Microsoft 365 and networking knowledge required.
- Other info: Opportunity to work on-site with high-security clients and gain valuable certifications.
Salary: £27,000 - £32,500 DOE
Location: Plymouth, Devon
Excellent benefits include:
- 25 days holiday plus Bank Holidays (increasing with service)
- Fully funded training and industry-recognised certifications
- Vitality Healthcare Scheme
- 1 day per year fully paid to volunteer for charity
- Regular social events
Are you a curious, inquisitive 2nd line support engineer who is keen to learn, develop, and progress? Do you want to work in a split role supporting both a high-security client on-site and multiple MSP customers? Then this role is for you!
Our client, a leading IT service provider across a diverse mix of industries, is looking for a 2nd Line Service Desk Engineer. They work with you to achieve your goals, providing fully funded training and industry-recognised certifications.
Key Responsibilities
- Provide 2nd Line technical support across desktops, servers, networks and cloud services
- Deliver on-site support for a high-security client, ensuring compliance with strict security policies
- Troubleshoot and resolve escalated technical issues, both remotely and in person.
- Support Microsoft 365, Windows Server and networking technologies
- Work with security-conscious organisations, following best practices for data protection and compliance.
Key Requirements
- 2+ years' experience in an IT support role (preferably within an MSP)
- Strong knowledge of Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD)
- Good Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
- Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management)
- Valid driving licence - flexible with travel and willing to be on the helpdesk or out on-site
- Ability to obtain security clearance (SC level or higher)
Bonus Points for:
- Experience working in an MSP environment
- Exposure to MSP tools (RMM, PSA, ITIL frameworks)
- Understanding of cyber security frameworks (Cyber Essentials, ISO 27001)
- Knowledge of virtualisation (Hyper-V, VMware) and cloud platforms (Azure)
Key Behaviours
- Exceptional communication and listening skills
- Curious and inquisitive
- Desire to progress
- Hunger to learn and develop
- Friendly and approachable
- Team player
- Proactive nature
- Strong attention to detail
- Excellent problem-solving and troubleshooting skills
If you're enthusiastic about IT, enjoy problem-solving, and want to build your career within a forward-thinking MSP, we'd love to hear from you.
2nd Line Support Engineer employer: Wildcat Careers Ltd
Contact Detail:
Wildcat Careers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows Server. Having hands-on experience or even personal projects that showcase your skills with these platforms can set you apart during the interview.
✨Tip Number 2
Highlight any previous experience you have in an MSP environment. If you've worked with tools like RMM or PSA, be ready to discuss how you've used them to improve service delivery or resolve issues efficiently.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of specific examples where you've successfully troubleshot technical issues, especially in high-pressure situations, as this role involves supporting a high-security client.
✨Tip Number 4
Show your enthusiasm for continuous learning. Since the role offers fully funded training and certifications, express your eagerness to develop your skills further and how you plan to leverage these opportunities to grow within the company.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your 2+ years of experience and any specific skills related to Microsoft 365, networking, and Windows Servers. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your curiosity and eagerness to learn. Mention specific examples of how you've solved technical issues in the past and express your enthusiasm for working with high-security clients and diverse industries.
Highlight Relevant Certifications: If you have any industry-recognised certifications or training, be sure to mention them in your application. This could include certifications related to Microsoft technologies, networking, or cybersecurity frameworks, as these are highly relevant to the role.
Showcase Soft Skills: In your application, emphasise your communication skills, problem-solving abilities, and team player mentality. These soft skills are crucial for a 2nd Line Support Engineer, especially when dealing with clients and troubleshooting issues.
How to prepare for a job interview at Wildcat Careers Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows Server, and networking technologies. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Your Problem-Solving Abilities
During the interview, be ready to tackle hypothetical scenarios or real-life problems that may arise in a 2nd line support role. Explain your thought process and the steps you would take to troubleshoot and resolve these issues.
✨Emphasise Your Communication Skills
Since the role requires exceptional communication and listening skills, practice articulating your thoughts clearly. Be friendly and approachable, and show that you can explain technical concepts to non-technical users effectively.
✨Express Your Desire to Learn and Progress
Make it clear that you are eager to develop your skills and advance in your career. Discuss any relevant training or certifications you have pursued, and express your enthusiasm for the fully funded training opportunities offered by the company.
