Client Success Coordinator

Join our Audience Engagement team within WildBrain today to become part of the story! Our Audience Engagement team excels at delivering entertainment content to audiences across the globe including on our world‑leading YouTube network, through our global distribution business to SVOD, AVOD and FAST platforms, and through our leading capabilities in digital marketing, advertising, gaming and social media. With data insights and an innovative mindset informing everything we do, we are at the forefront of delivering entertainment and brands to kids and families wherever they’re watching and playing.

This role sits within the Media Solutions team, WildBrain’s Global Ad Sales business, reporting to the Senior Director, Client Success Media Solutions. This role covers three key areas:

• Client Support & Relationship Management
• Campaign & Project Coordination
• Reporting, Insights & Process Support

Job Description:

• Build strong working relationships by understanding client needs and escalating issues where needed.
• Serve as day‑to‑day point of contact for client queries, ensuring timely and professional responses.
• Collaborate cross‑functionally to ensure a seamless client experience and consistent delivery of business results.
• Assist in the coordination of campaign delivery, including timelines, asset collection, and internal communication.
• Help maintain internal trackers, Customer Relationship Management (CRM) entries, and workflow documents.
• Contribute to process improvements by identifying gaps or opportunities for efficiency.
• Pull performance data from internal systems and analytics tools to support client reports.

Qualifications:

• Excellent organisational abilities with strong attention to detail.
• Experience supporting a sales team in a digital media environment is a plus but not essential.
• Analytical Mindset: Understand and provide insights on metrics, analytics tools, and campaign performance analysis.
• Ability to juggle short‑term and long‑term deliverables across multiple projects in a fast‑paced environment.
• Communication Skills: Strong verbal and written communication skills to build strong client relationships.
• Collaboration: Willingness to work cross‑functionally with teams like sales and media operations to ensure client satisfaction.
• A self‑starter with a solution‑driven mindset and the ability to learn quickly.
• Ability to resolve queries efficiently, to multitask, and communicate across teams.
• A positive, can‑do attitude with a keen interest in the kids and family media landscape.
• Proficient in using Microsoft Word, Excel and PowerPoint.

What We Offer:

Working at WildBrain is more than a job — it’s the opportunity to join forces with extraordinary, insightful, and imaginative people who will recognize your talents and encourage your professional growth and development in a work environment that promotes creativity and individuality. We offer competitive benefits, and we invest in our people and their future.

Our Commitment:

Diversity and Inclusion are in our DNA. As a global leader in kids and family entertainment, we strive to reflect and honour the diversity of our audiences around the world. We believe that creating diverse and inclusive content and brands begins with fostering a culture of belonging at WildBrain. To us, a culture of belonging is one where we celebrate and welcome the diversity of all employees, stakeholders, and external partners and strive to create an environment where every individual feels valued, respected, and brings their authentic self to work.

WildBrain accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.