At a Glance
- Tasks: Lead CRM projects, optimise workflows, and bridge business needs with tech solutions.
- Company: Join WildBrain CPLG, a global leader in licensing and entertainment.
- Benefits: Enjoy competitive benefits, hybrid work, and opportunities for personal growth.
- Other info: Dynamic role with excellent career progression in a supportive environment.
- Why this job: Make a real impact in digital transformation while working with diverse teams.
- Qualifications: Experience in business analysis, process mapping, and CRM requirements.
The predicted salary is between 57036 - 69710 £ per year.
WildBrain CPLG is a global licensing and entertainment partner headquartered in Toronto, delivering innovative brand solutions worldwide.
Location: London, UK. Hybrid work model balancing office collaboration and remote work.
Overview
Senior Business Analyst (with project delivery responsibility) to lead CRM and adjacent workstreams within the WildBrain CPLG Digital Transformation program. This role focuses on business analysis and process re‑engineering, ensuring the CRM solution aligns with optimized workflows and clear requirements.
Business Analysis & Process Re‑engineering (Primary Focus)
- Lead end‑to‑end business process discovery across all CRM‑impacted teams
- Document current‑state ('as‑is') processes, pain points and inefficiencies
- Design future‑state ('to‑be') processes aligned to CRM capabilities and operational reality
- Facilitate process workshops, walkthroughs and validation sessions with cross‑functional stakeholders
- Produce clear, high‑quality process maps, user journeys and operating models
Requirements Definition & Functional Design
- Lead requirements elicitation across business, operations and commercial teams
- Translate business processes into clear functional and non‑functional requirements suitable for CRM configuration and build
- Maintain strong traceability between business needs, process designs and system requirements
- Own and maintain the CRM requirements backlog, supporting prioritisation decisions with the Program Lead
- Facilitate vendor selection decision via stakeholder demos and RFP process
Business‑Technology Bridge
- Act as the primary interface between business stakeholders and technical delivery teams, including external CRM vendors
- Explain business intent, constraints and priorities to technical teams in clear, unambiguous terms
- Review solution designs to ensure alignment with agreed processes and business outcomes
- Support data, integration and reporting discussions to ensure end‑to‑end CRM workflows function effectively
Delivery Coordination & Workstream Management (Secondary Focus)
- Accountable for delivery of the CRM workstream within agreed scope, timeline and budget
- Maintain a pragmatic workstream plan, tracking milestones, dependencies and risks
- Facilitate regular working sessions, stand‑ups and delivery check‑ins
- Provide clear status updates, issue logs and decision tracking to the Program Lead
- Escalate risks and dependencies early to support programme‑level decision‑making
Qualifications
Essential
- Strong, demonstrable experience as a Business Analyst with deep capability in process mapping and re‑engineering
- Proven experience defining CRM‑related requirements and supporting system delivery
- Expertise in facilitating process and requirements workshops with diverse stakeholder groups
- Ability to translate complex business workflows into structured, consumable documentation
- Experience working closely with external system vendors and internal technical teams
Desirable
- Hands‑on experience with CRM platforms (e.g., Dynamics, HubSpot or similar)
- Familiarity with contract drafting workflow management and automation
- Experience operating within a multi‑workstream transformation programme
- Familiarity with CRM integrations, data models or reporting considerations
Personal Attributes
- Highly analytical, structured and detail‑oriented
- Comfortable challenging business thinking to simplify and optimise processes
- Strong facilitator with credibility to guide senior stakeholders through change
- Pragmatic and outcome‑focused, balancing ideal process design with delivery reality
- Confident operating with limited direction while staying aligned to programme goals
Benefits
We offer competitive benefits and invest in employee growth and development.
Equal Opportunity Employer
WildBrain CPLG is an equal‑opportunity employer. We support individuals with disabilities throughout the recruitment and selection process, encouraging applicants to disclose accommodation needs in advance.
Business Analyst / Project Manager - CRM(+) 12 months / 18 months Fixed Term Contract in London employer: WildBrain Ltd
WildBrain CPLG is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in the realm of digital transformation. Join us to be part of a forward-thinking team where your contributions directly impact our innovative projects and drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst / Project Manager - CRM(+) 12 months / 18 months Fixed Term Contract in London
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like WildBrain Ltd, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Business Analyst / Project Manager - CRM(+) 12 months / 18 months Fixed Term Contract in London
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at WildBrain Ltd.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at WildBrain Ltd. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at WildBrain Ltd
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
