At a Glance
- Tasks: Coordinate logistics, support sales, and manage marketing for outdoor lifestyle brands.
- Company: Join WildBounds, a vibrant Bristol-based retailer passionate about outdoor adventures.
- Benefits: Competitive salary, hybrid work, 25 days holiday, and 40% staff discount.
- Other info: Exciting growth opportunities in a collaborative environment.
- Why this job: Be part of a dynamic team and make an impact in the outdoor lifestyle sector.
- Qualifications: Strong communication skills, organisation, and a passion for the outdoors.
The predicted salary is between 28000 - 34000 £ per year.
About Us
WildBounds is a Bristol-based DTC retailer specialising in outdoor and lifestyle gear and apparel – a carefully curated edit of the best products for people who live adventurously. Our sister business, Housed & Harnessed, is our UK distribution arm, representing a portfolio of innovative outdoor and lifestyle brands including Matador, Nomadix, Sunski, Crazy Creek and others.
The Role
This is a varied, hands-on role sitting across three areas of the business: logistics and operations, trade sales, and marketing. One minute you might be coordinating an inbound shipment with our freight forwarder; the next you're researching new stockist prospects, building an email campaign, or updating product content on a DTC website.
You'll work closely with our management team and external sales agents, keeping the operational engine running while also playing an active role in growing our wholesale account base. It's a role with real breadth – and as the business evolves, so will the scope of what you do. This is a great opportunity for someone who is organised, commercially curious, and takes pride in doing things properly – and who has a genuine interest in the outdoors. This is a full-time position, based at our Bristol office and reports directly to the Managing Director. Premises address is 13 Liberty Industrial Park, South Liberty Lane, Bristol, BS3 2SU.
Key Responsibilities
- Logistics & Operations
- Arrange inbound shipments with our freight forwarders, including requesting quotes, providing instructions and documentation, and tracking progress through to delivery.
- Maintain and update price lists and order forms, including adding new products and removing discontinued lines.
- Create orders and raise invoices accurately and promptly in our order management and accounting platforms.
- Adapt US/international catalogues and brand materials for the UK market, ensuring all trade-facing content is accurate, professional, and up to date.
- Sales Support
- Act as a reliable point of contact for trade enquiries, responding promptly and directing them appropriately.
- Support our sales agents by arranging product samples and brand materials.
- Follow up with leads generated at trade shows, ensuring timely and professional contact.
- Research and identify potential wholesale accounts across relevant retail channels.
- Conduct outreach to prospective accounts via email, phone, and LinkedIn, following up with samples and supporting information.
- DTC & Marketing
- Help maintain our DTC websites, ensuring content is current, accurate, and seasonally relevant.
- Build and manage a wholesale account email list and send regular campaigns highlighting new arrivals and clearance deals.
Requirements
Essential
- Strong written and verbal communication skills – confident reaching out to buyers and representing our brands professionally.
- Supremely organised with meticulous attention to detail, particularly when managing data, documents, and follow-ups.
- A proactive self-starter who can manage their own workload and priorities without close supervision.
- A creative problem solver – resourceful and pragmatic when faced with challenges.
- Comfortable working across multiple platforms simultaneously.
- A genuine interest in the outdoors including outdoor or lifestyle goods.
- Meets the highest standards of integrity and professionalism.
Desirable
- Experience in a B2B wholesale, trade, distribution or multi-brand environment.
- Experience coordinating inbound freight or logistics, including working with freight forwarders and tracking shipments.
- Experience conducting outbound prospecting to potential wholesale or trade accounts.
- Experience building or sending email marketing campaigns (e.g. Klaviyo, Mailchimp).
- Knowledge of the outdoor, sports, or lifestyle retail sector.
What we’re offering
- Competitive salary of £28,000 – £34,000 depending on experience.
- Performance-related bonus.
- Annual performance and pay review.
- Hybrid working arrangement (from 2nd month of employment).
- Pension scheme including 3% employer contribution.
- 25 days paid holiday (plus the 8 UK bank holidays).
- 40% staff discount.
- A role with genuine variety – no two days are the same.
- Exposure to the full lifecycle of brand distribution.
- The chance to work with some of the most exciting names in outdoor and lifestyle gear.
- A collaborative, close-knit team based in Bristol.
- Real opportunity to grow and develop with the business as we scale.
- Cycle to work scheme.
- Statutory Maternity, Paternity and Sick Pay.
Locations
Brand Operations Specialist in Newport, Wales employer: WildBounds
WildBounds is an exceptional employer located in Bristol, offering a dynamic work environment where employees can thrive in a collaborative and close-knit team. With a focus on personal and professional growth, the company provides competitive salaries, performance-related bonuses, and a hybrid working arrangement, alongside generous benefits such as 25 days of paid holiday and a 40% staff discount. Employees are encouraged to embrace their passion for the outdoors while enjoying a role that offers genuine variety and exposure to exciting brands in the outdoor and lifestyle sector.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Operations Specialist in Newport, Wales
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like WildBounds, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like WildBounds!
We think you need these skills to ace Brand Operations Specialist in Newport, Wales
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at WildBounds, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at WildBounds and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show WildBounds that you’re ready to jump in and contribute right away!
How to prepare for a job interview at WildBounds
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
