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- Tasks: Assist with customer support and validate bookings for an online travel company.
- Company: Exciting online travel company based in Oxford.
- Benefits: Up to £13 per hour, hybrid work, and flexible hours.
- Why this job: Join a dynamic team and help customers while gaining valuable experience.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: 6-month role with opportunities for growth in a vibrant environment.
The predicted salary is between 13 - 16 £ per hour.
We are recruiting an administrator for an online travel company based in Oxford. You will work 9.00 - 17.30 and the requirement is to be available for 2 weekends per month.
Key responsibilities:
- Assisting with validation checks of advertisers
- Investigate suppliers and bookings using the information provided by the customer
- Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
- Provide customer support
- Make and respond to telephone calls and emails to assist customers with any additional checks
- Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
- Handle any issues associated with the misuse of a customer’s account
- Investigate existing suppliers for suspicious or fraudulent behaviour
- Evaluate the risk that an existing customer would pose to the company
This role is for 6 months and you must be able to get to the Oxford Science Park as this is a hybrid role.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Administrator, Oxfordshire employer: WildBerry
Contact Detail:
WildBerry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator, Oxfordshire
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry or those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for that interview! Research common questions for admin roles and think about how your skills match up. Practising with a mate can help you feel more confident when it’s showtime.
✨Tip Number 3
Show off your problem-solving skills! In your conversations, share examples of how you've tackled challenges in previous roles. This will highlight your ability to handle customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator, Oxfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight relevant experience, especially in customer service and administration, so we can see how you fit into our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your skills align with what we’re looking for. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Clear, professional language will go a long way in impressing us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WildBerry
✨Know the Company
Before your interview, take some time to research the online travel company. Understand their services, values, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Since the role involves customer support and resolving issues, think of examples from your past experiences where you've successfully handled customer queries or complaints. Be ready to discuss how you approached these situations and what the outcomes were.
✨Practice Your Communication Skills
As you'll be making and responding to calls and emails, practice clear and concise communication. You might want to do a mock interview with a friend or family member to refine your responses and ensure you come across as professional and approachable.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for validation checks, or how success is measured in this role. This shows that you're thinking ahead and are genuinely interested in contributing to the company.
