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- Tasks: Coordinate engineering resources and optimise operational efficiency for a seamless customer experience.
- Company: Join Wildanet, a Cornish-based provider delivering fast broadband to underserved communities.
- Benefits: Enjoy perks like free food, enhanced leave, and a cycle to work scheme.
- Other info: This is a full-time, permanent role based in Cornwall.
- Why this job: Make a real impact by connecting communities while working in a supportive, mission-driven environment.
- Qualifications: Familiarity with Microsoft Office and logistics; experience in FTTP installations is a plus.
The predicted salary is between 27500 - 38500 £ per year.
*Company Overview*
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Wildanet is a Cornish-based Wireless Internet Service Provider dedicated to delivering superfast wireless broadband to hard-to-reach areas. Our mission is to ensure that homes and businesses overlooked by traditional providers receive fast and reliable internet solutions, enhancing connectivity within our communities.
*Summary*
As an Engineering Coordinator, your primary purpose is to ensure seamless support to the Provisioning team by efficiently managing resource scheduling for both internal and external stakeholders. Your role is pivotal in optimizing operational efficiency and delivering a superior customer experience throughout the provisioning process.
*Responsibilities*
Overall responsibility for ensuring that engineering installation key performance indicators are delivered, through effective deployment of engineering resources ensuring daily opportunities are maximised
* Scheduling resource via both Skedulo and Dynamics 365 for internal and external stakeholders
* Maintain accurate records of appointment schedules, success rates and customer interactions.
Generate regular reports on key performance metrics, such as appointment adherence, queue turnaround time, and customer satisfaction.
* Continuously identify opportunities to streamline operational processes and enhance productivity.
* Act as a frontline liaison between the organisation and engineering resource, ensuring a positive and seamless experience throughout the provisioning journey
* Collaborate with cross-functional teams to implement improvements and best practices, driving efficiency and effectiveness in the Provisioning team.
*Requirements*
* Knowledge of Microsoft Office, including Excel, Word and PowerPoint.
* Understanding of logistics and geo-mapping of engineering capabilities to engineering activities.
* Demonstrable understanding of the skills required for complex external and internal (overhead and underground) FTTP network installations an advantage.
* Ability to manage multiple workstreams and prioritise work stack.
If you are passionate about engineering and want to make a difference in connecting communities, apply now to join Wildanet\’s mission-driven team!
Job Types: Full-time, Permanent
Pay: £27,500.00 per year
Benefits:
* Bereavement leave
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Free or subsidised travel
* Free parking
* Life insurance
* On-site parking
* Paid volunteer time
* Sick pay
* Store discount
Ability to commute/relocate:
* Cornwall PL14 6BX: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Engineering Coordinator employer: Wildanet
Contact Detail:
Wildanet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Coordinator
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, particularly Skedulo and Dynamics 365. Having a solid understanding of these platforms will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Research Wildanet's mission and values thoroughly. Understanding their commitment to connecting communities will allow you to align your answers with their goals, showcasing your passion for the role and the company.
✨Tip Number 3
Prepare examples from your past experiences that highlight your ability to manage multiple workstreams and prioritise tasks effectively. This will be crucial in demonstrating your capability to handle the responsibilities of the Engineering Coordinator position.
✨Tip Number 4
Network with current or former employees of Wildanet on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Engineering Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Engineering Coordinator position at Wildanet. Understand the key responsibilities and required skills, especially in resource scheduling and operational efficiency.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your knowledge of Microsoft Office, logistics, and any experience with FTTP network installations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for engineering and your commitment to enhancing connectivity in communities. Mention specific examples of how you have successfully managed multiple workstreams or improved operational processes in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the role.
How to prepare for a job interview at Wildanet
✨Understand the Role
Make sure you have a solid grasp of what an Engineering Coordinator does. Familiarise yourself with resource scheduling, key performance indicators, and how to optimise operational efficiency. This will help you answer questions confidently and demonstrate your understanding of the role.
✨Showcase Your Technical Skills
Highlight your proficiency in Microsoft Office, especially Excel, as well as any experience with logistics and geo-mapping. Be prepared to discuss how these skills can contribute to the provisioning process and improve customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle multiple workstreams. Think of examples from your past experiences where you successfully managed competing priorities or streamlined processes.
✨Demonstrate Team Collaboration
Since the role involves working with cross-functional teams, be ready to discuss your experience in collaborating with others. Share specific instances where you contributed to team success and how you can enhance communication between engineering resources and stakeholders.